Stop error 0x000008e using external hard drive

**skeeter** · March 31st, 2004, 06:27 PM

I sure appreciate all the help, you are all awesome. I loaded all the updates and new drivers. It seems to be working without the blue screen. I have not returned the startup/task bar to its normal mode thru msconfig. When I plugged in the external hard drive it made the sound of it recog. something and then the drive appeared. I also had to disable the "quick" option in the safely remove hardware feature to get it to allow me to disconnect the external hard drive. I have been wondering if this is all due to hot swapping the hard drive. Thats seems be be when the problem started, but i havent heard of others having this problem. The literature with the drive stated it was hot swappable.Thanks again for your quick resonse.

**stingrray** · October 1st, 2004, 02:22 AM

hi all,

I encountered similar problem. Pls help ...

I recently purchase a Desktop Replacement from Acer. Model : Acer Aspire 1711SC. Purchase on 10 Sept 2004. This model come with 80GB Seagate Desktop HD, 256mb PC2700 333mhz DDR-SDRam.

I've replaced the 3.5" HD with Maxtor 250GB 7200rpm 8mb buffer HD. Had also input 2pcs 1GB PC2700 333mhz DDR-SDRam. Aspire 1711SC do support 2GB Ram (max)

Everything is fine. OS is Windows XP Home. But with I plugged in external HD. I will have a Blue-Screen follow by Auto-Reboot of System.

External HD tried :
* 30GB IBM 2.5" HD with Sarotech Cuite firewire casing
* 60GB IBM 2.5" HD with Hotdrive USB2.0 & 1394 duel interface
* 80GB Toshiba 2.5" HD with no name 2.5" firewire casing
* 80GB Seagate 3.5" HD with IceCube 3.5" firewire casing
* 80GB Maxtor 3.5" HD with Maxtor 3000DV Storage (firewire interface)

All the above HD result in the same problem. If I plugged in the HD when the OS is running, Blue-screen will appear follow by Auto-Reboot of system. If I plugged in the HD, then start up the system, the HD seems working fine.

Had called up Acer Helpdesk many many times and they asked me try this and that, nothing works. Acer still looking into the problem but they suspect the HD and Ram that I've installed casing the problem.

Hope there's someone there to that can help me resolved my problem ASAP.

*** STOP: 0x0000008E (0xC0000005,0xF7A038B2,0xF78E69A0,0x00000000)

*** sysdrv.sys - address F7A038B2 base at F7A03000, DateStamp 4021C60f

**stingrray** · October 1st, 2004, 02:27 AM

The Bios of the Desktop replacement is '3A14'. Had just flash the lastest Bios '3A20'. My problem still persist.

Pls advice

**NooNoo** · October 9th, 2004, 03:06 PM

First turn off the auto reboot - right click my computer, properties, advanced tab, start up and recovery button - uncheck the box for automatically restarting. Now you will get a proper Bsod.

External hd's need power - often a pc cannot supply everything it needs. Is this external hdd firewire or usb? Is it possible you are causing a short when plugging it in while the pc is on? Could you be wiggling the plug a bit when trying to plug it in so that it makes contact somewhere it shouldn't? Do you have an external power supply for this external hdd?

**stingrray** · October 9th, 2004, 08:08 PM

Hi,

Thanks for your advice. I have a few external casing. I have tried external casing using USB2.0, 4pin firewire, 6pin firewire. My problem still persist with or without external AC being plug in. Some of my 2.5" HD casing can be power by USB2.0 and 6pin firewire. Situation still remain unchange. My desktop replacement will have a blue-screen follow by Auto-Reboot. This will only happen when I plug in my externals when my OS is running. If I plug in my externals first then power up my PC. Everything seem fine.

I've fine the root cause of my problem by re-building my who system. That is format everything, reinstalled every application one by one and after every successful installed of application, I would try my PC with external HD. When I installed a application called "File Securer", my mentioned problems started once more. If I uninstalled this problem, everything seem fine. I decide to remove this particular problem. There's no more Blue-Screen Issue.

* File Securer is a program to lock files, programs or folder with password.
* It's a freeware that I've downloaded from CNET.
* I didn't even started using the program after installation and yet it gave a hell lots of problems.

Anyway, appreciate your reply and solution.

Cheers,
Stingrray

**NooNoo** · October 10th, 2004, 02:52 PM

Thanks for posting your fix... something others may need to look out for.

**zillan** · March 4th, 2005, 06:26 AM

Originally Posted by stingrray

Hi,

Thanks for your advice. I have a few external casing. I have tried external casing using USB2.0, 4pin firewire, 6pin firewire. My problem still persist with or without external AC being plug in. Some of my 2.5" HD casing can be power by USB2.0 and 6pin firewire. Situation still remain unchange. My desktop replacement will have a blue-screen follow by Auto-Reboot. This will only happen when I plug in my externals when my OS is running. If I plug in my externals first then power up my PC. Everything seem fine.

I've fine the root cause of my problem by re-building my who system. That is format everything, reinstalled every application one by one and after every successful installed of application, I would try my PC with external HD. When I installed a application called "File Securer", my mentioned problems started once more. If I uninstalled this problem, everything seem fine. I decide to remove this particular problem. There's no more Blue-Screen Issue.

* File Securer is a program to lock files, programs or folder with password.
* It's a freeware that I've downloaded from CNET.
* I didn't even started using the program after installation and yet it gave a hell lots of problems.

Anyway, appreciate your reply and solution.

Cheers,
Stingrray

Thank you so much Stingray !!

I have been searching for a resolution to the same problem for weeks with my laptop and desktop. uninstalling that damn "File securer" did the trick.