Try removing the drive from the add/remove in systems and remove all burning software and the restart your computer at lease three time to clear the memory. Then diable any anti-virous,popup blocker,and spiware,and reload the burn software. then make sure that the correct regional setting are inplace, control panel/ systems/ click on the drive/ settings/ divice manager/ advance/ and that should put you there. I had the almost the same problem with my sony burner. The new anti-virous blocks some of the install on the software and don't forget to activate the antivirous when done.

JWT