[RESOLVED] 3-D games freezing
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Thread: [RESOLVED] 3-D games freezing

  1. #1
    danwr39
    Guest

    Unhappy 3-D games freezing

    Hi, I bought a Monster 3-D video card and I've had it for about a year now. But every time I try to run 3-D things on it (eg. Glide, 3dfx, diagnostics), it freezes. Please help me out!

  2. #2
    Registered User
    Join Date
    Mar 1999
    Location
    The large sandbar north of Cuba
    Posts
    506

    Post

    Did it just start doing this or has it for sometime. And are you or have you been overclocking it?

  3. #3
    danwr39
    Guest

    Post

    no it just started doing it now and I did not overclock it. I also tried looking at the card and I didn't see if anything had been burnt out. I also tried putting it in a new system.

  4. #4
    Registered User
    Join Date
    Jun 1999
    Location
    Las Vegas, Nevada
    Posts
    1,109

    Post

    Have you tried the driver from the chip manufacturer, or from the Diamond site?
    If not try this driver www.3dfx.com
    An obstacle is something you see when you take your eyes off your goal.

  5. #5
    danwr39
    Guest

    Post

    Nope, that still didn't do it. Do you think the card might de defective for some reason?

  6. #6
    Registered User
    Join Date
    Jun 1999
    Location
    Las Vegas, Nevada
    Posts
    1,109

    Post

    It's possible the card might be bad.
    Freeze ups usally mean overheating, check the chips on the card for blackened spots, and also put your finger on the main chip to see if it's getting really hot, after it's running for a while.
    An obstacle is something you see when you take your eyes off your goal.

  7. #7
    DiamondTech2
    Guest

    Post

    OR, Try a fan on the card to see if that is the case. Take a small house fan and point it in on the card. If it helps then yes the card is overheating. If not, then check memory ranges. For good measure make sure that the Monster card is not right next to another device in the mem ranges. This could also cause lockups. If it is overheating call 1-541-967-2450.

  8. #8
    danwr39
    Guest

    Post

    No, that still didn't do it. I also tried to call the Diamond RMA number but it's not working since I can't call from Canada. Is there any number that I can call in Canada to get the card replaced?

  9. #9
    DiamondTech2
    Guest

    Post

    If you are in an area where you are not able to dial a USA 1-800 number, you may dial 541-967-2450. When calling, there will be an option for getting sales or RMA information. The direct line to Customer Service is 408-325-7000, and their fax number is 408-325-7408.

    You may also send email to customerservice@diamondmm.com.



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