[RESOLVED] msiexec error????

[wannaBEnerd]

so far there are only 2 apps where this error occurs, Paint Shop Pro 7 and the my virus scanner... when I try to install them, I always get this error, msiexec has performed an illegal operation... why does this happen and how can I fix it????? any suggestions would be helpfull..... thanks

[DocPC]

Try updating your version of Microsoft installer or MSI. I believe you can download it at CNET, or, of course at Microsoft.

[toppro]

This is from MS Kbase:

OFF: Error Message: MSIEXEC Caused an Invalid Page Fault in Module MSIEXEC.EXE at 015f:00400288

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The information in this article applies to:

Microsoft Office 2000 (Setup), used with:
the operating system: Microsoft Windows NT 4.0
the operating system: Microsoft Windows 95
the operating system: Microsoft Windows 98
Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
Microsoft Encarta Encyclopedia Standard 2001 for Windows
Microsoft Encarta Reference Suite 2001
Microsoft Reader, version 1.5
Microsoft Greetings 2000
Microsoft Home Publishing 2000
Microsoft Home Publishing Express 2000
Microsoft Money 2001
Microsoft Picture It! Express 2001
Microsoft Picture It! Photo 2001
Microsoft Picture It! Photo Premium 2001
Microsoft Picture It! Publishing 2001
Microsoft Picture It! Publishing 2001 Silver
Microsoft Picture It! Publishing 2001 Gold
Microsoft Picture It! Publishing 2001 Platinum
Microsoft Picture It! 2000
Microsoft Picture It! Express 2000
Microsoft Publisher 2002
Microsoft Works 2000
Microsoft Works 6
Microsoft Works Suite 2000
Microsoft Works Suite 2001

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SYMPTOMS
When you install Microsoft Office 2000, the following error message appears:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, one of the following error messages appears:
MSIEXEC caused an invalid page fault in module MSIEXEC.EXE at 015f:00400288.
-or-
MSIEXEC caused an invalid page fault in module MSIEXEC.EXE at 137:00400288.
NOTE: The characters preceeding the colon ( may vary.

CAUSE
This problem occurs if your computer is infected with the Win95.cih virus.

RESOLUTION
You can remove the virus by obtaining the latest version of an anti-virus program and deleting and then reinstalling the Windows Installer files. To do this, use the appropriate method for your operating system.

NOTE: Do not attempt the steps in this section if you are running Microsoft Windows 2000 Professional or Microsoft Windows Millennium Edition (Me), because the Windows Installer files are part of the operating system for these two products.

For Microsoft Windows 95 and Microsoft Windows 98
On the Start menu, click Shut Down.


Select Restart in MS-DOS mode, and click OK.


Change to the \Windows\System folder. For example, type cd windows\system and press ENTER.


Rename the following files:
Msi.dll
Msiexec.exe
Msihnd.dll
You can rename these files by using the Ren command. For example, "ren msi.dll msi.old" renames the Msi.dll file to Msi.old.


Type Win and press ENTER. This starts Windows.


Double-click Instmsi.exe in the \Msi folder on the root of the Office 2000 CD.


For Microsoft Windows NT 4.0
Stop the Windows Installer service.


Double-click the Services control panel.
Select the Windows Installer service in the list of services, and then click Stop.
Click Yes to the prompt to confirm whether you want to stop the service.
Click Close.

On the Start menu, point to Programs, and then click Command Prompt.


Change to the \Winnt\System32 folder. For example, type cd winnt\system32 and press ENTER.


Rename the following files:
Msi.dll
Msiexec.exe
Msihnd.dll
You can rename these files by using the Ren command. For example, "ren msi.dll msi.old" renames the Msi.dll file to Msi.old.


Type exit and press ENTER.


Double-click Instmsiw.exe in the \Msi folder on the root of the Office 2000 CD.

MORE INFORMATION
For additional information about computer viruses, please click the article number below to view the article in the Microsoft Knowledge Base:

Q129972 Description of Computer Viruses
For additional information about how to troubleshoot Office Setup, please click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q238012 OFF2000: Office Stops Responding During Setup: Troubleshooting Steps on Windows 98

Q238259 OFF2000: Office Stops Responding During Setup: Troubleshooting Steps on Windows 95


Additional query words: OFF2000 winCIH CIH pictureit IPF MSIEXEC

Keywords :
Issue type : kbprb
Technology : kbOfficeSearch kbZNotKeyword6 _IKkbZNotKeyword4 kbOffice2000Search kbZNotKeyword5 kbOffice2000SetupSearch


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