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April 25th, 2001, 02:09 PM
#1
Tech support = skilled janitors
Too many people think along these lines. In the company I work for the entire help desk / desktop support crew is made up of temporary workers.
Never mind that support personnel are often very closely tied with the routine workings of the company.
Never mind that you're constantly bombarded on all sides by people asking for your help off the clock (Do I ever ask you to do my taxes or represent me in a petty lawsuit for free?).
Never mind that the staff is constantly being cut despite the fact that you support DOZENS of locations around the globe with numerous represented Time Zones.
Never mind that due to the staff cuts nobody in the department has had a chance to be away from their desk for a full hour to eat lunch without somehow being interrupted or being pulled into an assignment.
Never mind that if the support staff walked out business would come to a GRINDING HALT in a matter of hours.
And despite all that we're still typically underpaid, overworked, underappreciated, and overstressed.
If the user's machine is rapidly failing, it's our fault when it does break in our presence.
If the company's ISP goes down, it's our fault that the user can't web surf.
If the user goes out and buys/installs nonstandard software, it's our fault that we won't support them.
Today's rant mode off.
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April 25th, 2001, 02:19 PM
#2
'Every problem is the fault of the Support staff' , thats why the support staff are there. If they didn't mess with anything they wouldn't have the problems 90% of the time.
I know how you feel buddy, I got the blame for a user getting a virus from an email in my last job, just because they ignored my advice to buy an anti-virus program. There answer to that was 'As virus's are free , anti-virus software should be as well'.
Don't you just love them
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April 25th, 2001, 03:46 PM
#3
Registered User
Someone's gotta be the "scapegoat"....I guess that's why God created techies? We are the few, the proud...the "chosen" ones...
Failure is not an option -- its a "feature" of Windows.
Mama never told me geekhood was gonna be like this....
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April 25th, 2001, 03:58 PM
#4
Just blame me...everyone else does
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April 26th, 2001, 10:16 AM
#5
Avatar Goes Here
The golden rule:
When you work on a computer, anything that happens to it on the next ten years is your fault
:::Asus A8N-Sli Premium:::AMD 3500+ @ 2.4ghz:::2x80GB 8mb cache RAID0 Array:::GeForce 7800GTX OC:::2GB Corsair XMS Memory:::500 Watt Enermax Liberty PSU:::16x Lite-on DVDRW:::
Counter Strike Source Forum and Server @ http://www.nvpclan.com -=Ninjas Vs. Pirates=-
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April 26th, 2001, 10:23 AM
#6
Originally posted by Radical Dreamer:
The golden rule:
When you work on a computer, anything that happens to it on the next ten years is your fault
Absolutely! I have a VERY responsible position...............everything that goes wrong, I'm responsible for!
"what'dya mean I hosed the whole thing? Is that bad?"
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April 26th, 2001, 10:34 AM
#7
Registered User
<marquee>ALL YOUR PROBLEMS ARE BLAME ON US</marquee>
No girl deserves my tears, and the one who does will never make me cry.
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April 26th, 2001, 10:38 AM
#8
I've developed a CYA policy that is working rather well. They sign for EVERYTHING, and I do mean everything. Don't want a firewall or AV protection? Sign on the dotted line. Network installation? Sign attached contract with everything explicitly spelled out as to what is to be expected right down to the floor being in "broomable" condition when the job is done. It's kind of like that warning on the Preparation H bottle that reads, DO NOT INGEST. It's there becouse one mook decided to spread it on toast and try it that way. 99% of the time my disclaimers aren't needed, but when they are I am so happy I had them signed.
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April 26th, 2001, 11:00 AM
#9
Registered User
This is what I told my boss about getting an external consultant to do our network admin instead of me. I have an intracate knowledge of how the company works and how the IT systems are to function to enable the company to earn revenue. If the server is down, I can't do much work anyways. Might as well fix it since I know how.
Originally posted by nechronius:
Never mind that support personnel are often very closely tied with the routine workings of the company.... Never mind that if the support staff walked out business would come to a GRINDING HALT in a matter of hours.
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April 26th, 2001, 11:50 AM
#10
Originally posted by PuterGeekGirl:
Someone's gotta be the "scapegoat"....I guess that's why God created techies? We are the few, the proud...the "chosen" ones...
Yea, kinda like you get "chosen" to get a tax audit
"Computers are useless, they can only give you answers"
-Pablo Picasso
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April 26th, 2001, 05:29 PM
#11
having worked for a Uni, All I can say is I feel the pain. How could it be the users fault? They have a masters in BS and whatever, how could it be them? It must be me, the underpaid, under educated, under qualified tech that knows nothing about life.
My message to the acedemics out there, Get out of school and into the real world. See the problems you cause, and take some damn responsibility.
I'm so sick of everything being my fault. Currently its my fault that intel revised their 815 boards. I wish, I could use an Intel salary.
I'm just a little mushroom. always kept in the dark...
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April 26th, 2001, 05:40 PM
#12
GirlGeek is right, we have Service Level Agreements, if the client refuses to follow our recommendations, sorry, you lose. We (as she does) tries to keep the client happy, but, if it comes down to "he said, she said" we are covered.
Beer is proof that God loves us and wants us to be happy. Ben Franklin
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April 26th, 2001, 07:04 PM
#13
Registered User
Originally posted by mahdi:
Just blame me...everyone else does
Maaaan I get blamed for everything from forgotten passwords to BSOD to network outages to crummy hardware to cheap management. I am everyones cause and solution to their problems.
L
Welcome to four more years of the most dangerous presidency in history.
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April 26th, 2001, 07:12 PM
#14
paranoid: Not all people who are in college or whatnot are dumb. Please don't ostracise all of us when there are only a few who do it. I know that I am pretty damn competent, as are many of my friends/colleagues, but we all work at the University here.
(No, I don't have a BS yet, but I will soon)
Quantum Mechanics: The dreams stuff is made of
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April 26th, 2001, 08:59 PM
#15
pitabread, no offence to you my friend. I just get ticked off when it comes down to that. I didn't 'do' college or Uni, so when I deal with these people, they always let me know that I'm nobody because of it.
to revise the previous statement, you are right. Not all college people are dumb, and many are very bright. I just seem to meet the dull ones a lot more, but then that makes sence. why are the smarties going to need me?
Oh, and got any notes for that BS degree? I could use a foot in...
I'm just a little mushroom. always kept in the dark...
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