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May 30th, 2001, 08:17 AM
#1
Registered User
Office 2000 Professional
I have a machine that was infected with the PE_MTX.A virus. After cleaning the machine, Office 2000 no longer was operational. It kept trying to reinstall when bringing up Word. Tried to reinstall "Invalid version, remove present version & reinstall." Did that and now when I try to install, I get as far as the Install and Custom button. When I click on the install button, the window goes away and nothing happens. Any suggestions????
It's not the computers that keep having problems, it's the users!!
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May 30th, 2001, 08:23 AM
#2
Sounds to me like you will have to start from scratch. that bug screwed up too much to be able to recover from there.
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May 30th, 2001, 08:40 AM
#3
Whenever I suspect a virus, I go to Symantec's or Mcafee's web pages to find repair information. They usually outline how to manually remove the virus damage done to the registry that causes problems similar to yours. Unfortunately, I can't find the PE_MTX.A virus listed. Are you sure you have the right virus identifier?
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May 30th, 2001, 09:03 AM
#4
Registered User
Thank you for the quick replies. I was afraid I might have to strat from scratch. Well, my customer won't be happy, but now they will have virus protection this time. In reply to the correct virus: "PE MTX.A" I used the underscore to facititate the space. Thanks again.
It's not the computers that keep having problems, it's the users!!
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May 30th, 2001, 10:30 AM
#5
Registered User
one last thing you might try is to try and install office to a different location instead of the default sometimes this can fix problems like that as well, just a thought
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May 30th, 2001, 12:52 PM
#6
I've seen this happen in cases where Internet Explorer was upgraded since Office 2000 was installed. Best bet is to go to http://www.98lite.net and download Ieradicate. Use it to get rid of IE and then Office should re-install. It worked in my case. Then you can re-install IE if you so chose. I prefer to use Opera myself.
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May 30th, 2001, 03:36 PM
#7
IE is part of office 2000.
office 2000 has this repair option, which has fixed most issues I have dealt with.
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