Office 2000 Professional

[Zonie]

I have a machine that was infected with the PE_MTX.A virus. After cleaning the machine, Office 2000 no longer was operational. It kept trying to reinstall when bringing up Word. Tried to reinstall "Invalid version, remove present version & reinstall." Did that and now when I try to install, I get as far as the Install and Custom button. When I click on the install button, the window goes away and nothing happens. Any suggestions????

[valyard]

Sounds to me like you will have to start from scratch. that bug screwed up too much to be able to recover from there.

[Comtek]

Whenever I suspect a virus, I go to Symantec's or Mcafee's web pages to find repair information. They usually outline how to manually remove the virus damage done to the registry that causes problems similar to yours. Unfortunately, I can't find the PE_MTX.A virus listed. Are you sure you have the right virus identifier?

[Zonie]

Thank you for the quick replies. I was afraid I might have to strat from scratch. Well, my customer won't be happy, but now they will have virus protection this time. In reply to the correct virus: "PE MTX.A" I used the underscore to facititate the space. Thanks again.

[Backspace]

one last thing you might try is to try and install office to a different location instead of the default sometimes this can fix problems like that as well, just a thought

[bdunn]

I've seen this happen in cases where Internet Explorer was upgraded since Office 2000 was installed. Best bet is to go to http://www.98lite.net and download Ieradicate. Use it to get rid of IE and then Office should re-install. It worked in my case. Then you can re-install IE if you so chose. I prefer to use Opera myself.

[kannibul]

IE is part of office 2000.

office 2000 has this repair option, which has fixed most issues I have dealt with.