[RESOLVED] Media Player 7

[Llanelli]

Prob:

Customer calls me this morning saying they downloaded Media Player 7 this weekend, and ever since, Windows won't boot.

By not booting, she means it comes up to only the wallpaper, no Icons. I helped her through a few things, doing msconfig in safe mode, removing all but the most neccessary windows startup items, etc. but nothing seems to work. I am pretty sure, Media Player didn't do this, but has anyone else seen this problem?

Any help is appreciated.

BTW,

Machine is a PIII-933
Win 98 SE
128 RAM
NIC, SB Live, CDRW, CD, Creative Annhilator GeForce 2, On Asus mobo

Thanks in Advance

[Darren Wilson]

Try to get them into Safe Mode and uninstall EasyCD Creator for the CDRW. There is a known issue between EZ CD Creator & Media Player 7.

You used to be able to find a fix for it at Adaptec's website, but I don't know if it is still there.

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