Number of field techs per number of users

[jmlozan]

Hey, anyone out there know about how many field desktop support techs there should be for a certain amount of users? I thought I saw a survey out somewhere, but can't seem to locate it. If so, can you list the website that you found it it? Thanks!

[EvilCabbage]

I havent seen a survey, but this is something that differs from site, to site.

Currently, the site I am working at, has around 180 users, and there are 3 of us supporting this.

What sort of situation are you in?

[quote]Originally posted by jmlozan:
<strong>Hey, anyone out there know about how many field desktop support techs there should be for a certain amount of users? I thought I saw a survey out somewhere, but can't seem to locate it. If so, can you list the website that you found it it? Thanks!</strong><hr></blockquote>

[shamus]

Face it...all depends on how numb the users are.

[OKCWilly]

Not sure if there is a golden rule for this or not. I have a Wan with 215 users at 8 sites and I am it. Think it has to do with KISS, training, and standards for user access and/or abilities.

[Cleetus]

We have 130 users, and two of us here to support. I cannot tell you how bored I am. There is nothing to do.
Came here from an environment that had 3 sites, some 3-4000 users, 5 techs, 3 phone guys, and 4 network guys, we were rather busy. Oh well, at least there is not as much stress.

[KINGofBLEH]

I recommend not exceeding 250 users and 3 sites per tech. If that tech also has to perform admin duties (i.e. info security, server backups, contingency operations, etc.) then reduce the # users by 50 for each server/domain they have to support. Anything more than this starts to produce backlog and shoddy work even for the best techs. (Present company excepted, of course).