I am trying to connect a 24x MicroCD USB CD-ROM drive from Microtech International to a Toshiba 7000 notebook. I have OSR 2 installed on the PC. When I look in the Device Manager, I see:
Universal serial bus controller section with:
Intel(r) 82371AB/EB/MB PCI to USB Universal Host Controller,
USB Root Hub,
ShuttleTechnology EUSB ATA/ATAPI (this has the wonderful yellow exclamation point in front.)
The message in the system properties is Device failure: try changing your driver.
I have attempted to contact Microtech International 4 times. Eahc time I have had to leave a voice mail and have never had my calls returned.

Any help would be greatly appreciated.

THANKS