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June 25th, 2001, 08:45 AM
#1
Strange boot ups & no CD rom's
Im working on a windows 2000 professional system and the thing is really starting to piss me off... The problem is that when it boots into normal mode all teh desktop icons are missing and you cannot open explorer or controll pannel. and the cdrom and burner are non existant. booting into safe mode you get all the desctop icons back and explorer back but the cd's are still non existant. all the customer said they had done was install nero burning software. any ideas??
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June 25th, 2001, 09:15 AM
#2
Calm down!!!!!!!!!!
Is the box networked?
Stand-alone?
Are there domain policies in place limiting access?
Are there local policies in place limiting access?
Are they logging on as Admin (are you?) or as restricted users?
That's where I'd start, 'cos the customer won't ever do something without telling you, will they??? It's what your paid for - mind-reading!!
Good luck!!
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June 25th, 2001, 01:02 PM
#3
Calm down ??? now what fun would that be?? hehe
the machine is a stand alone unit just the average home user that is trying to become familiar with the putter... they seem to have their fingers in evrything on the putter. They know as much about a putter as i do about a jet airplane ..hehe yet after some diging around i see they have been playing with the registry and a few other no no places for a newbe... Im not that familliar with win 2000 so im trying to rely on my past experiance with windows products.. as im sitting here and the other machine has booted and i have desktop icons (no cdrom's got them disconected till i figure out whats causing this) the HD is constantly being accessed...
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June 25th, 2001, 02:17 PM
#4
Registered User
The older versions of Nero replace the ASPI driver with their own version, breaking the Win2k access to those devices.
Try uninstalling nero, and if that doesn't work, try installing the latest version.
Matt
"If you have been tempted into evil, fly from it. It is not falling into the water, but lying in it, that drowns"
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June 25th, 2001, 02:33 PM
#5
I cannot find a uninstall feature for nero. will give it a try and install the upgrade hopfully it works.. Oh ya i was going to email nero today
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June 25th, 2001, 02:40 PM
#6
Which version of Nero? Make sure it's a new one and it's compatable with Win2k... Had this happen to me before. Nero killed the system. Removing Nero should fix the problem. <IMG SRC="smilies/biggrin.gif" border="0">
Don't even ask why they call me stressball....
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June 25th, 2001, 02:53 PM
#7
Its Ver 5.0. website says its compatable with 2000 but iv seen that before..hehe Still cant find the uninstall its not in the program folder or in the add/ remove ... any ideas?
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June 26th, 2001, 05:34 AM
#8
Registered User
by chance did you upgrade from Win9x/Me using the setup from the win2k cd, through the o/s, cause this is typical of win2k, as it doesn't detect the hardware correctly, the only solution I could find was to run setup from the cd again, booting from the cd, and robert your father brother.... <IMG SRC="smilies/smile.gif" border="0">
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June 26th, 2001, 10:14 AM
#9
The customer had ugraded from me to 2000, Found out how to manually uninstall nero, no luck, winaspi files were all of the wrong ver, tryed running restore off the cd with no luck as soon as it rebooted back to windows to finish it couldent find the cd again, ended up reinstalling getting the burner runnig backed up a few files and formated and started all over. Now the fun begins...hehe thanks for the help.
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