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May 18th, 2001, 09:16 AM
#1
Camera Sound
I worked for a place called "Camera Sound". It was in Berwyn, PA (look for their adds in Computer Shopper, them and "Marine Park"). I worked as a tech there and we were told to assist the salesmen during sales.
Let me explain the machines we sold. They were tower cases that Cdroms or Hard Drives could not physically fit into. The Mother Boards were those all-in-one boards (the types that come with sound, 2-8MB shared video, 56K modem, and network cards) that any good tech would not to touch.
The salesmen were all from the mideast (could sell a one cent sewing needle to someone for $50.00) and had no clue on how a computer worked. I was warned several times never correct a salesman (not even privately).
With that information you can see what situation me and my fellow techs were in. I had one salesman call me out to the floor to ask if a suckers (er I mean customer) computer could be upgraded. Just by looking at the name (Packard Bell) on the mini case I knew the answer. But the customer wasn't satisfied with my answer, so I pulled out my screw driver and took the case cover off and pointed out to him what was wrong (and no I did not point out the obvious) with upgrading this computer. Well the salesman was tickled pink and took over. He started asking the customer what he wanted in his new computer. This is the part I usually walk away from. When I was leaving they were talking about modems and the salesman had just asked if the sucker that the modems were 56K and came with a 512K cache that were upgradable to another 512K for $50 more. I was glad I left.
I was fired from that job because I got into an argument with the lead salesman on how one could not sell a computer with four internal IDE Hard Drives, a IDE CD writer, a normal IDE CD drive, and an internal IDE Zip drive without having another IDE card. Little did the customer know that the power supply (even a 300W) could not handle that much load.
I have forever warned people away from there and as a tech in the revenge mode, I later called Microsoft about a pirating issue that Camera Sound was doing and they were sued for about $2 Million by the MS lawyers.
Never do something illegal and then piss off and fire your techs.
Have fun.
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May 18th, 2001, 12:42 PM
#2
Yeah I used to work for a place like that. It's called Best Buy. I was a service technician. Salesman know jack. I feel bad for the customers.
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May 21st, 2001, 11:24 AM
#3
Registered User
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May 29th, 2001, 09:21 AM
#4
Mr Myagi
You forgot to mention Tiny.. they HAVE to be the worst!!!!!!!!!
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May 29th, 2001, 11:07 AM
#5
Thats bad!! I would'nt even be a part of that circus. If i talked to a customer i would tell them this way.
"Would you want to flush 1,200 dollars down the toliet, or would you want to listen to a person that actually knows what he is talking about and buy a great computer?"
These schemes that Compaq, PB, IBM, and other brand name computer franchises. They basically sell you a 1,200 dollars piece of crap that want do half the stuff it says. I say go build your own and then you'll know actually what to do when it breaks....
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May 29th, 2001, 03:19 PM
#6
Had the same problem with one of the Salesman in one of the places I used to work at. He was also one of the Partners and hated me piping up across the shop floor correcting him when he told absolute crap to the customers. In the end he asked me to stop doing it and to wait until the customer had gone b4 correcting him, I replied that if he wanted me to do that then don't tell the customer crap as it is the Techs that get the grief when the machine cannot do what the salesman had said. If he continued to do this then I would let him repair the machines that could not do what he had told the client. He never done it again and if the customer asked him something that he couldn't answer he would call me onto the shop floor to explain it to them instead of lying.
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May 29th, 2001, 04:09 PM
#7
Registered User
I deal with these types of geniuses about 2-3 times a week over here at my local Fry's Electronics store.
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May 30th, 2001, 09:30 AM
#8
Registered User
I think people who sell the computers should actually be techs, or have done tech work in the past. Unfortunately, people always seem feel like they could use some more snake oil, and most techs don't sell it. If I openned a computer store, I'd make sure that I don't pay commission and that my salesman are/were techs at some point.
Hard work often pays off in the long run, but Lazyness always pays off now.
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May 31st, 2001, 11:04 PM
#9
man, the guys i work with rock compaired to this, all the sales guys are honest, and can get down to the building/nitty gritty if we get real swamped, they all have some tech experience, the only thing that i hate is when they take tech service calls to try and troubleshoot! if its a simple stupid question and they know it sure..
"Knowledge belongs in the hands of the people"
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May 31st, 2001, 11:05 PM
#10
man, the guys i work with rock compaired to this, all the sales guys are honest, and can get down to the building/nitty gritty if we get real swamped, they all have some tech experience, the only thing that i hate is when they take tech service calls to try and troubleshoot! if its a simple stupid question and they know it sure..
we have a few dumb places like that here
one is called Staples Business Depot
man are those guys DUMB! makes the worst tech on here look good..
"Knowledge belongs in the hands of the people"
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June 3rd, 2001, 08:20 AM
#11
Registered User
Originally posted by Virgo77:
<STRONG>Mr Myagi
You forgot to mention Tiny.. they HAVE to be the worst!!!!!!!!!</STRONG>
DAMN, i forgot that one!
BTW whats your flag!????
<IMG SRC="smilies/tongue.gif" border="0"> <IMG SRC="smilies/wink.gif" border="0">
Mr Miyagi, by any other name... (is this sig short enough?)
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