strange xp problem on startup

[jakkwb]

Greetings all,

When i start up this XP machine, it gives this window:

Windows has recovered from a serious error"

blah blah send a report blah blah...

The following files are involved with this:

c:\windows\minidump\mini060502-05.dmp
c:\docume~1\terryb~1\locals~1\temp\wer20.tmp.dir00 \sysdata.xml

What does this mean? It does this everytime.

The original problem was this:

The machine would boot up fine. The norton anti-virus registration screen would come up (they have not registered the NAV yet) then the machine would shut down. So, I did a system restore for as far back in time as it would let me. It will boot now, but does the above every time.

Thanks,

Al

[futuretech]

I would check for a virus.A search for WER20 takes a person to a porn site, it is possible that they picked up a virus or Trojan if in fact they had gone to that site and clicked on anything.

[joelen]

<a href="http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q317277" target="_blank">Q317277</a>

Go here for info from the microsoft Knowledge base, as well as the link to download the fix.

OR-- use the windows update feature built into Windows XP and apply all critical updates... will fix the problem.

[Quiet Thunder]

I would also go do a System File Checker and a Scandisk. If you don't know how to do a System File Checker, click on Start>Run>SFC /Scannow

Make sure your XP disk is in the cd drive when you do this by the way. Good luck!

[Quiet Thunder]

Also, don't forget to Run an online virus scan if your definitions are out of date, which I cam pretty much guarantee they are. And GET THOSE definitions updated!

Run <a href="http://security.norton.com/default.asp?langid=us&venid=sym" target="_blank">Symantec's Online Virus Scan HERE</a>