Internet connection problem

[TK77]

My client is having problem with connecting the internet. He is having ADSL connection and computer is running WIN XP home ed. Everything seems to be OK, the line is open computer gets IP address from DHCP server and i get reply when i ping the dns server, but IE doesn't open any pages and i can't open telnet connection.

I have tried this computer in my network with a normal network adapter but i'm having the same problem here also.

[Cave_Dweller]

It sounds like you're connected. To verify the connection, from a command prompt try:

ftp ftp.aol.com

if you get a connection using ftp, but IE errors, it sounds like a DNS problem.

I would double check your IP settings then contact the ISP.

[TK77]

FTP, telnet, explorer, netscape etc. doesn't work, the only thing i can do with my connection is ping, i get a normal reply from my DNS server. The other computers in the lan works well.

[CompuDocs]

I've come across this as well. Try running the Create New Connection Wizard. I haven't had the time to figure out the nuts and bolts of it yet, but it seems to set everything up correctly.

Charlie

[DVader]

I'd try the Network Setup Wizard under All Programs, Accessories, Communications.

This has fixed similar issues for me. The computer may just be having a hard time determining where to look for an internet connection.

[Matridom]

here are a few tests to run to determin the issue.

Ping an FQDN if it says unknown host, then try opening your broswer and surfing to "http://64.58.76.178" If it brings up yahoo, then you KNOW your issue is DNS. Then try telneting to port 53 of the DNS server, see if you establish a connection. if a connection is established, then you know DNS servers are running.

If your FQDN ping was successfull, try FTP via the command prompt, if it gives you a "Data socket error" then the issue is with your WinSock.

Look <a href="http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q299357" target="_blank">here</a> for instructions on reseting your TCP/IP configurations

Make sure you XP firewall and any installed software is disabled.

Try it in safe mode with network support

remove your nic (delete the drivers in device manager) and reboot the system and reinstall the drivers.

Best o luck

[TK77]

I have now ran the network wizard, resetted IP (netsh int ip reset) etc. No use.

I tried what Matridom suggested, the ping works to 64.58.76.178 but when i try to open it in IE it says page cannot be found. Telnet/FTP wont work. Telnet gives error "cannot contact host, port 23"and FTP "socket :unknown errorcode" or something like that.

The XP firewall is disabled and there isn't any special programs running that use net. In safe mode there's same problem. I have even tried another nic.

This is driving me nuts, but thank god it's soon weekend

[CompuDocs]

Have you run the Setup Wizard for IE?
Internet Options
Connetctions tab
Setup button

[TK77]

[quote]Originally posted by CompuDocs:
<strong>Have you run the Setup Wizard for IE?
Internet Options
Connetctions tab
Setup button</strong><hr></blockquote>

Yes, i have tried that also, but didn't help. <img src="confused.gif" border="0">

[Matridom]

[quote]Originally posted by TK77:
<strong>I have now ran the network wizard, resetted IP (netsh int ip reset) etc. No use.

I tried what Matridom suggested, the ping works to 64.58.76.178 but when i try to open it in IE it says page cannot be found. Telnet/FTP wont work. Telnet gives error "cannot contact host, port 23"and FTP "socket :unknown errorcode" or something like that.

The XP firewall is disabled and there isn't any special programs running that use net. In safe mode there's same problem. I have even tried another nic.

This is driving me nuts, but thank god it's soon weekend</strong><hr></blockquote>
Ok.. to telnet to your DNS server, you can't use the telnet port(23). Type the following. "telnet DNSIPAdress 53" it should just open a black screen and after a minute will say "Connection lost"

But from that FTP error, it looks like a winsock issue. Has for correcting that, I'm not familiar with the steps, but Macgyver has the intructions posts herabout somewhere