Can anyone suggest a good IT helpdesk program??
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Thread: Can anyone suggest a good IT helpdesk program??

  1. August 2nd, 2002, 02:42 PM #1
    Thunderwind
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    Question Can anyone suggest a good IT helpdesk program??

    Can anyone suggest a good IT helpdesk program? I would perfer one that has web interface, uses PHP &/or MySQL, and is FREE. I would settle with one that uses CGI, but I want open source!

    Thanks.
    Steven Henry
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  2. August 2nd, 2002, 02:53 PM #2
    confus-ed
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    Well maybe write one yourself?? That might be a very nice project...

    I've never seen a free program doing what you want, but now I've replied I'll be able to see if anyone else does...
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  3. August 2nd, 2002, 03:16 PM #3
    Thunderwind
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    Originally posted by confus-ed
    Well maybe write one yourself?? That might be a very nice project...

    I've never seen a free program doing what you want, but now I've replied I'll be able to see if anyone else does...
    I have seen plenty on sourceforge.net, but they weren't that great. The one that I did like, well, its demo wasn't working so I had to go off of was the documentation.
    Steven Henry
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  4. August 2nd, 2002, 04:26 PM #4
    geeksRus
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    here's one...PHP and MySQL:

    PHP Helpdesk
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  5. August 2nd, 2002, 06:42 PM #5
    Outcoded
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  6. August 2nd, 2002, 10:38 PM #6
    -Senectus-
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    If you have Lotus Notes, you'd be a fool not to use it..

    Apart from that
    the remote access software called PC DUO has a really neat "HELP!" ability built into it..
    "The fact that I think Bach was mistaken doesn't alter the fact that I think the B-minor Mass is one of the greatest pinnacles of human achievement. It still absolutely moves me to tears to hear it. I find the whole business of religion profoundly interesting. But it does mystify me that otherwise intelligent people take it seriously" - Douglas Adams
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  7. August 4th, 2002, 12:22 PM #7
    Thunderwind
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    Originally posted by geeksRus
    here's one...PHP and MySQL:

    PHP Helpdesk
    Have you used this one?
    Steven Henry
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  8. August 4th, 2002, 10:39 PM #8
    Novakain
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    Originally posted by -Senectus-
    If you have Lotus Notes, you'd be a fool not to use it..

    Apart from that
    the remote access software called PC DUO has a really neat "HELP!" ability built into it..
    I've heard the newer enterpise edition has an optional help desk component similar to the one requested, it isn't free though.
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  9. August 29th, 2002, 01:08 PM #9
    SCHTUDE
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    ?

    I don't know exactly what you are looking for, but Track-It is not good at all. It's a helpdesk call-tracking software with inventory and other functions.
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  10. August 30th, 2002, 06:14 AM #10
    Titchski
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    We use Track IT.. I hate it, its horrible and if you actually want to do anything remotely useful, you have to buy additional components. Unfortunately, I haven't been able to find anything else that meets mismanagements criteria. My idea of giving all supervisors a supply of specially trained pigeons to send service requests in was, quite rightly, shot down. I did hear that the makers of T.IT have been bought out by Intuit, not sure if that'll help or not though...

    Cheers
    Bollocks
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  11. September 21st, 2002, 10:59 AM #11
    SCHTUDE
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    It's nice to hear that someone elses mis-management forces them to use Track-It Titchkey! The only thing it's good for it showing that even though we have 3 support people, I do 54% of the calls! The program isn't flexable at all. We have called the company and they just tell us that most of the stuff we want to do won't work!
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