Tech Database questions
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Thread: Tech Database questions

  1. January 24th, 2003, 02:58 PM #1
    Budd
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    Tech Database questions

    we've been using MS Access to keep track of our Tech and Support calls but i don't really like. i was wondering what do you guys use? preferably something that won't cost and arm and a leg
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  2. January 24th, 2003, 03:45 PM #2
    Guts3d
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    We use Remedy, at http://www.remedy.com/ and it is tedious, but thorough. Weasel used Norton Help Desk, and loved it. Hope that helps!
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  3. January 24th, 2003, 04:03 PM #3
    drewmaztech
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    We use Access to and want to move away from it.

    So far the helpdesk applications we have tried only make for more paperwork.

    I'd especially like to find something in the FREE range since we didn't budget for new software.

    I'm in the same boat with Buddy.
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  4. January 26th, 2003, 11:20 PM #4
    The Computer Valet
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    I use Notepad.

    Not trying to be crass, just keep everything simple.

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  5. January 27th, 2003, 06:44 AM #5
    rscos
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    probably not ideal, but how about outlook? you can organise and share entries
    Build a man a fire and he's warm for a day. Set a man on fire, and he's warm for the rest of his life.
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  6. February 10th, 2003, 10:15 PM #6
    Thunderwind
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    Check these out:

    http://www.facstalk.com/software.html

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    Steven Henry
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  7. February 11th, 2003, 08:35 AM #7
    Radical Dreamer
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    You can write your own in cold fusion pretty easily, thats what our company did.
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  8. February 11th, 2003, 08:38 AM #8
    CeeBee
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    TrackIt! has a hel-desk option built-in. So when you get a call you can quickly see the configuration of the workstation and the problem history.
    Protected by Glock. Don't mess with me!
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  9. February 11th, 2003, 02:58 PM #9
    firemonkey
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    we use a notes data base. I like it, users submit there own help tickets
    I like trafic lights
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  10. February 11th, 2003, 05:47 PM #10
    GHSTECH
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    We use Liberum Help Desk which is FREE/Open sourced. it is HTML/asp based. You can download it here: http://www.liberum.org/index.html
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