Internet Explorer 6 Error Message

**LyndaJane** · April 22nd, 2003, 09:27 AM

Thank you stevet

... i used the patch...am not getting mshtml.dll error anymore...now just general "microsoft IE has encountered a problem blah blah"...

It seems the answer lies in the Microsoft/Sun java conflict...i have tried all the suggestions made so far, but to no avail...

I'm off to read yet another article on error messages...

...thanks again for your help...

**NooNoo** · April 22nd, 2003, 04:49 PM

Click on the more info link, it should tell you the module that's part of the error...

**LyndaJane** · April 22nd, 2003, 06:58 PM

Hello NooNoo...this is what i got...

AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: mshtml.dll ModVer: 6.0.2800.1173 Offset: 000d875a

**stevet** · April 22nd, 2003, 07:06 PM

6.0.2800.1106 is the version of IE6sp1 that you're running and 6.0.2800.1173 is the version of the patched mshtml.dll that you installed (q816506.exe). So it looks like the patch didn't do any good since mshtml.dll is still causing problems.

**Kineda** · April 23rd, 2003, 11:25 AM

Definately sounds like a java scripting issue with ie, did you download the latest update for sun java? Maybe you can also try setting you ie security privileges down to low or custom, maybe its flipping out with a frame or something or another oddball fix you can try is go into the properties of ie, go to settings under temporary internet files, and select view objects, under that list take a look at which one may correspond to the site you are trying to go to, maybe there is a slim chance that it didnt load properly the first time you downloaded the java applet software to play the game.

make sure you have the sun java updated first then whack the object, you never know you may get lucky

let me know

**confus-ed** · April 24th, 2003, 12:01 PM

Cumulative Patch for Internet Explorer (813489)

Yet another ..... 'new' one...

**Orangeman** · April 25th, 2003, 03:16 AM

Maybe this will help:

http://www.techadvice.com/issues/how...l&word2=mshtml

**LyndaJane** · April 25th, 2003, 07:39 PM

Thanks everyone, for your suggestions

...i've tried them all but still no joy...i did finally get an e-mail back from Microsoft, suggesting that i remove Gator if i use it (i don't)...and instructions on how to use the internet repair tool, which of course i have already used...

I'll keep on reading and patching and hoping for the best...thanks again for your help

**eddie5659** · April 26th, 2003, 05:16 PM

Hiya

Go to http://www.spywareinfo.com/downloads.php#det , and download 'Hijack This!'.
Unzip, doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, and please show us its contents.

Also, go here and download Spybot:

http://security.kolla.de/

hit the online tab to search for and download the updates, then shut down and relaunch SpyBot.

Finally, after closing down Internet Explorer, hit 'Check All', and have SpyBot remove all it finds.

Regards

eddie

**Orangeman** · April 26th, 2003, 06:33 PM

As I remember, and correct me if I'm wrong but MSHTML is a tool that is supposed to remove proprietary Microsoft HTML from an HTML document. Its purpose is to make Microsoft Word html compatible with all browsers, including Netscape.

My experience is that it does NOT work and your html document will STILL be incompatible with netscape.

After all you've tried and nothing still works I would try downloading MSHTML and UNINSTALLING it and see if that helps.

Good Luck,
Orangeman

**LyndaJane** · April 26th, 2003, 09:39 PM

Thank you eddie5659

...i have done as you suggested...to be honest it's pretty much like reading a foreign language to me

... i await your response with much anticipation

Logfile of HijackThis v1.93.0
Scan saved at 12:07:00 PM, on 27/04/2003
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar=http://rd.yahoo.com/customize/ymsgr/defaults/sb/*http://www.yahoo.com/ext/search/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar=http://rd.yahoo.com/customize/ymsgr/defaults/sb/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default)=http://rd.yahoo.com/customize/ymsgr/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride=localhost
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\6nwaj2k2.slt\prefs.j s)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRAM%20FILES%5CMOZILLA.ORG%5CMOZILLA%5Cs earchplugins%5CNetscapeSearch.src"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\6nwaj2k2.slt\prefs.j s)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_1_3_0.DLL
O2 - BHO: (no name) - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - C:\PROGRAM FILES\DAP\DAPBHO.DLL
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\PROGRAM FILES\HOTBAR\BIN\4.2.11.0\HBHOSTIE.DLL
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_1_3_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Remote Access] rnaapp.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRAM FILES\GRISOFT\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [DownloadAccelerator] C:\PROGRA~1\DAP\DAP.EXE /STARTUP
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Hotbar] C:\PROGRAM FILES\HOTBAR\BIN\4.2.11.0\HBINST.EXE /Upgrade
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRAM FILES\YAHOO!\MESSENGER\ypager.exe -quiet
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [Cuckoo Clock] "C:\PROGRAM FILES\HARRY POTTER CLOCK\CUCKOO.EXE"
O4 - HKCU\..\RunServices: [Yahoo! Pager] C:\PROGRAM FILES\YAHOO!\MESSENGER\ypager.exe -quiet
O4 - HKCU\..\RunServices: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\RunServices: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\RunServices: [Cuckoo Clock] "C:\PROGRAM FILES\HARRY POTTER CLOCK\CUCKOO.EXE"
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Run DAP (HKLM)
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yaho...yse/ymmapi.dll
O16 - DPF: {F5C90925-ABBF-4475-88F5-8622B452BA9E} (Compaq System Data Class) - http://www29.compaq.com/falco/SysQuery.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...729.3766666667

Thanks

Thank you Orangeman

...i can open the flyordie site using Netscape and Opera, but not IE6...i will try what you suggested, thanks...

**stevet** · April 27th, 2003, 03:46 AM

From your last post, it looks like you have several programs that run at startup, and even a couple which most likely integrate with IE and could be causing some problems. Try disabling some of these. If you're not sure how to do this, download the Startup Control Panel from mlin.net. Its an excellent tool for managing all of those startup programs that insist on running in the background.

**NooNoo** · April 27th, 2003, 08:17 AM

O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\PROGRAM FILES\HOTBAR\BIN\4.2.11.0\HBHOSTIE.DLL

That will not be helping matters. Download and install spybot - start the program and immediately update it. Then run the search and destroy.

**LyndaJane** · April 27th, 2003, 08:41 AM

Thank you NooNoo

...hotbar was only installed a few days ago...long after probs with error message began...i used to use it when i had Windows 98, without any problem...

I have already installed and used Spybot as per eddie5659's instructions...thanks

**stevet** · April 29th, 2003, 05:11 PM

Originally posted by LyndaJane
Thank you NooNoo ...hotbar was only installed a few days ago...long after probs with error message began...i used to use it when i had Windows 98, without any problem...

I have already installed and used Spybot as per eddie5659's instructions...thanks

But NooNoo is right -- you're not helping yourself by allowing other add-ons to be running while you're troubleshooting. I'm sure that hotbar was working fine before... but so was IE, right? Disable everything that you possibly can; troubleshooting is way easier when you can make everything as un-complicated as possible. If the problems go away after you disable/uninstall everything, then try adding them back, one at a time.