Problems restarting in XP Pro

[moobar]

I recently upgraded my computer to a Celeron 2ghz, and also upgraded Windows Me to XP Pro (I did a clean install though). XP has ben great, except that my computer somtimes doesn't restart properly. I tell Windows XP to restart, the restart sequence finishes, but then instead of my machine rebooting - I get nothing, but the power is still on. The reset button on my case then doesn't work. I have to use the power button to turn off the system, then power it back on - this is becoming VERY frustrating!

A friend of mind reccommend going into the BIOS and setting the PNP OS option, I've done this but nothing worked

Any help would be VERY appreciated!

[NooNoo]

What did you set the pnp option from and to?

Nothing works now?

Have you checked the reset switch is actually connected to the motherboard in the right place?

[moobar]

Sorry, perhaps I need to word my posts better.

I meant that nothing I have tried to fix this problem has worked, although I can still use the computer. I checked the motherboard manual, the reset switch is plugged into the correct socket, yes. I tired just using the reset switch in Windows, when I had just logged on, the reset switch works then.

I turned the PnP OS function 'ON', as my friend explained Windows 2000 and XP use this thing called ACPI and should have it enabled, unlike older versions like Windows Me.

[NooNoo]

OK, lets see if windows actually noticed what you did in bios...

right click my computer, 3rd tab hardware, middle button, device manager click on the + next to Computer, what does it say on the expanded branch?

If ACPI is working you should see, ACPI Uniprocessor PC.

[moobar]

ACPI Uniprocessor PC is what appears under that computer tab in the system hardware manager.

[NooNoo]

have a look through here I suggest you try the power down issues first. While this is not exactly powerdown, it may well be related.

[rwojtczak]

Moobar/NooNoo,

Have you ever solved this problem?

I have the same problem.

When I do an XP RESTART my DELL Dimension 4400 shutsdown gracefully but the power stays on and it NEVER restarts, I have to push the power button to power off and push the power button again to go back on.

I've tried to RESTART from SAFE MODE (minimal drivers loaded) and the same thing happens. I've upgraded my BIOS in hopes that it would cure the problem. NOT... Tried various different power management settings. NOT...

Very frustrating.

Is there something on the motherboard I need to check/jumper?

Anyone?

Any help would be appreciated.

[NooNoo]

You can do one of 3 things


1. Check it's not a driver problem - does it say "it is now safe to switch off" ? If it doesn't, then a driver is hanging the shutdown... how do you find the driver? disable each pci or onboard device one at a time until it shuts down right.

2. If it's not 1 update the bios - risky, may not fix unless it specifically states its an acpi or apm update

And/OR

3. carry out step 5 here

[rwojtczak]

NooNoo - Thanks for the reply, I've been away for awhile, so I could not reply back until now.

This stuff will drive you nuts I just got done fixing a problem on my father-inlaws old Compaq Presario Windows 98SE machine. (you gotta keep the inlaws happy...)

Before I posted in this forum I did try a RESTART after entering SAFE MODE which I guess would qualify me as completeing STEP 5.

I've checked the documentation for my motherboard at

ftp://download.intel.com/support/mot...t/a7585201.pdf

and could not find anything that would help (setting, jumper...).

I've updated my BIOS to from A02 to the current A06 to see if this resolved the problem. (NOT)

I'm stumped.

I'm going to try your suggestion "Check it's not a driver problem - does it say "it is now safe to switch off" ? If it doesn't, then a driver is hanging the shutdown... how do you find the driver? disable each pci or onboard device one at a time until it shuts down right. " hopefully this weekend. Again thanks for the reply.

I've posted a portion of my EVEREST config info below if anyone spots anything please let me know and I'll buy you a beer...

Thanks
Rick...

------------------------------------------------------------------
EVEREST Home Edition © 2003-2005 Lavalys, Inc.

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer RW (DELL Dimension 4400)
Generator RW
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP
Retail)
Date 2005-10-26
Time 23:55

Summary

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name RW (DELL Dimension 4400)
User Name RW

Motherboard:
CPU Type Intel Pentium 4, 2000 MHz (20 x 100)
Motherboard Name Intel Pendleton D845PT (3 PCI, 1 AGP, 2 DIMM, Audio)
Motherboard Chipset Intel Brookdale i845D
System Memory 384 MB (PC2100 DDR SDRAM)
BIOS Type AMI (06/12/02)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce2 MX/MX 400 (64 MB)
3D Accelerator nVIDIA GeForce2 MX/MX 400
Monitor Dell E771a [17" CRT] (8J85421D81CY)

Multimedia:
Audio Adapter Creative SB Live! Value (CT4780) Sound Card

Storage:
IDE Controller Intel(r) 82801BA Ultra ATA Controller
Floppy Drive Floppy disk drive
Disk Drive WDC WD1600JB-22GVC0 (149 GB, IDE)
Disk Drive Maxtor 6Y080P0 (80 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive HL-DT-ST CD-RW GCE-8160B (16x/10x/40x CD-RW)
Optical Drive PLEXTOR DVDR PX-708A (DVD+RW:8x/4x, DVD-RW:4x/2x,
DVD-ROM:12x, CD:40x/24x/40x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 78159 MB (15272 MB free)
E: (NTFS) 152625 MB (108650 MB free)
Total Size 225.4 GB (121.0 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft PS/2 Mouse

Network:
Network Adapter Linksys LNE100TX(v5) Fast Ethernet Adapter
Modem Lucent Win Modem

Peripherals:
Printer HP DeskJet 600
USB1 Controller Intel 82801BA ICH2 - USB Controller 1 [B-5]
USB1 Controller Intel 82801BA ICH2 - USB Controller 2 [B-5]

DMI

[ BIOS ]

BIOS Properties:
Vendor Intel Corp.
Version A06
Release Date 06/12/2002
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, ATAPI ZIP, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, ACPI, ESCD, PnP
Expansion Capabilities PCI, AGP, USB

[ System ]

System Properties:
Manufacturer Dell Computer Corporation
Product DIM4400
Universal Unique ID
Wake-Up Type PCI PME#

[ Motherboard ]

Motherboard Properties:
Manufacturer Intel Corporation
Product D845PT
Version AAA67829-304
Serial Number

[ Memory Controller ]

Memory Controller Properties:
Error Detection Method None
Supported Memory Interleave 1-Way
Current Memory Interleave 1-Way
Supported Memory Speeds 50ns
Supported Memory Types DIMM, SDRAM
Supported Memory Voltages 3.3V
Maximum Memory Module Size 1024 MB
Memory Slots 2

[ Processors / Pentium(R) 4 ]

Processor Properties:
Manufacturer Intel Corporation
Version Pentium(R) 4
External Clock 100 MHz
Maximum Clock 2000 MHz
Current Clock 2000 MHz
Type Central Processor
Voltage 3.0 V
Status Enabled
Upgrade ZIF
Socket Designation J1E1

[ Memory Modules / J5G3 ]

Memory Module Properties:
Socket Designation J5G3
Type DIMM
Speed 50 ns
Installed Size 128 MB
Enabled Size 128 MB

[ Memory Modules / J5G1 ]

Memory Module Properties:
Socket Designation J5G1
Type DIMM
Speed 50 ns
Installed Size 256 MB
Enabled Size 256 MB

[ Memory Devices / J5G3 ]

Memory Device Properties:
Form Factor DIMM
Type Detail Synchronous
Size 128 MB
Speed 266 MHz
Total Width 64-bit
Data Width 64-bit
Device Locator J5G3
Bank Locator DIMM0

[ Memory Devices / J5G1 ]

Memory Device Properties:
Form Factor DIMM
Type Detail Synchronous
Size 256 MB
Speed 266 MHz
Total Width 64-bit
Data Width 64-bit
Device Locator J5G1
Bank Locator DIMM1

Overclock

CPU Properties:
CPU Type Intel Pentium 4
CPU Alias Northwood, A80532
CPU Stepping B0
Engineering Sample No
CPUID CPU Name Intel(R) Pentium(R) 4 CPU 2.00GHz
CPUID Revision 00000F24h

CPU Speed:
CPU Clock 1993.44 MHz (original: 2000 MHz)
CPU Multiplier 20.0x
CPU FSB 99.67 MHz (original: 100 MHz)
Memory Bus 132.90 MHz

CPU Cache:
L1 Trace Cache 12K Instructions
L1 Data Cache 8 KB
L2 Cache 512 KB (On-Die, ECC, ATC, Full-Speed)

Motherboard Properties:
Motherboard ID 51-2300-000000-00101111-030199-$D845PT_
Motherboard Name Intel Pendleton D845PT (3 PCI, 1 AGP, 2 DIMM, Audio)

Chipset Properties:
Motherboard Chipset Intel Brookdale i845D
Memory Timings 2.5-3-3-6 (CL-RCD-RP-RAS)

SPD Memory Modules:
DIMM1: Samsung M3 68L1713CTL-CB0 128 MB PC2100 DDR SDRAM (2.5-3-3-6 @ 133
MHz) (2.0-2-2-5 @ 100 MHz)
DIMM2 256 MB PC2100 DDR SDRAM (2.5-3-3-6 @ 133 MHz) (2.0-2-2-5 @ 100 MHz)


BIOS Properties:
System BIOS Date 06/12/02
Video BIOS Date 05/16/01
DMI BIOS Version A06

Graphics Processor Properties:
Video Adapter nVIDIA GeForce2 MX/MX400
GPU Code Name NV11 (AGP 4x 10DE / 0110, Rev B2)
GPU Clock 175 MHz
Memory Clock 167 MHz

Power Management

Power Management Properties:
Current Power Source AC Line
Battery Status No Battery
Full Battery Lifetime Unknown
Remaining Battery Lifetime Unknown

Sensor Properties:
Sensor Type HDD

Temperatures:
Maxtor 6Y080P0 34 °C (93 °F)
WDC WD1600JB-22GVC0 33 °C (91 °F)

CPU

CPU Properties:
CPU Type Intel Pentium 4, 2000 MHz (20 x 100)
CPU Alias Northwood, A80532
CPU Stepping B0
Instruction Set x86, MMX, SSE, SSE2
Original Clock 2000 MHz
Min / Max CPU Multiplier 20x / 20x
Engineering Sample No
L1 Trace Cache 12K Instructions
L1 Data Cache 8 KB
L2 Cache 512 KB (On-Die, ECC, ATC, Full-Speed)

CPU Physical Info:
Package Type 478 Pin uPGA
Package Size 3.50 cm x 3.50 cm
Transistors 55 million
Process Technology 6M, 0.13 um, CMOS, Cu, Low-K
Die Size 146 mm2
Core Voltage 1.475 - 1.55 V
I/O Voltage 1.475 - 1.55 V
Typical Power 38.7 - 89.0 W (depending on clock speed)
Maximum Power 49 - 109 W (depending on clock speed)

CPU Manufacturer:
Company Name Intel Corporation
Product Information http://www.intel.com/products/browse/processor.htm

[NooNoo]

So does it say "It is now safe to turn off you computer?"

Page 105 of the manual - is plug and play os set to yes or no?

[rwojtczak]

No, It does NOT say "It is now safe to turn off you computer" when I do the press RESTART button (icon). It seems to shutdown normally but does NOT restart, it just sits there with the power ON and I have to hold the power button down for about 4-5 seconds and it shuts off then I have to press the power button to start it backup again.

I HAVE tried setting the "PLUG and PLAY" in the BIOS to NO with no luck.

Yesterday I ;

1. I download all the latest drivers and installed for the NVIDIA and SoundBlaster cards.

2. Used the "WINDOWS ADVANCED OPTION MENU" to boot and restart from;

a. SAFE MODE

b. ENABLE BOOT LOGGING (checked log for any unusual messages)

c. Directory Services Restore Mode (Windows domain controllers only)

None of these worked. Same symptoms.

3. Used the MSCONFIG utility to boot using the "DIAGNOSTIC STARTUP - load basic devices and services ony" option

4. Used DEVICE MANAGER to DISABLE the floppy disk, DVD-CD burner, CD burner,
second HD, sound card, serial and parallel ports, usb ports and anything else that
I could think of that would not make my system crash on boot.

I think I tried what seems to have been about 50 restarts yesterday with the same
pathetic results (use the power buton, hold and RESTART). Grrrrrrrrrrrrr.

I've got a 512MB RAM chip coming in the mail I hope today and I'm gonna swap out the RAM. (I needed to up it anyway).

While I'm in the box I'm going to disconnect some hardware to see if that might be the culprit.

This has become my mission in life now.

I should note that this problem was apparent to me awhile ago but I did not take much action because it didn't really bother me to use the power button on RESTART/software installs, the machine was booting down ok which is the important part. When I first got the DELL machine it did do the RESTART as normal but I can't pinpoint when this problem started. Now with a cable connection I want to be able to cycle the machine remotely.

Maybe the power supply is a problem? It's still the original from DELL.

As ususual any suggestions would be appreciated because I'm slowly running out of them.

Thanks for listening
Rick..

[NooNoo]

Unlikely to be the power supply.

Your descriptions says that windows is unable to shut down because a driver ( and remember there are virtual drivers, not all are actual hardware drivers) is not letting it shut down. Virtual cd drives, packet writing programs, corrupt antivirus, firewall... any of those can have the same effect - the "driver" won't quit and therefore can't.

I have a 98 box which has a wireless cheeeeeeppp nic, with a driver that won't let it shut down .... two choices, change the hardware or put up with it.... guess which I chose!