random restarts

[robhal]

My computer has been randomly restarting A LOT (once every half hour at least if being used) and I have not been able to figure it out, i have even reinstalled windows XP using the restoration disk and still have the same problem. I have looked at the 'Event Logs' and here is what it says happens:
Error code 1000008e, parameter1 c0000005, parameter2 bf85bdba, parameter3 f2466604, parameter4 00000000.

And also, the event that always happens right before this is a 'Save Dump' with the following message:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0xbf85bdba, 0xf2466604, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini020304-07.dmp.

Does anyone know how to fix this problem? Another thing that has seemed to of been happening since this started is that programs such as Windows Media Player, Msn Messenger, Internet Explorer, always have to close because of errors. Can anyone please help?!??


Here is my system information:

Operating System System Model
Windows XP Home Edition Service Pack 1 (build 2600) Asset Tag: 0123ABC
Processor a Main Circuit Board b
1.53 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Seanix 7VKML
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 07.00T 05/03/0102
Drives Memory Modules c,d
40.02 Gigabytes Usable Hard Drive Capacity
22.47 Gigabytes Hard Drive Free Space

CD-ROM Drive
HL-DT-ST CD-RW GCE-8320B [CD-ROM drive]
IDE DVD-ROM 16X [CD-ROM drive]
3.5" format removeable media [Floppy drive]

MAXTOR 6L040J2 [Hard drive] (40.03 GB) -- drive 0, s/n 662215124650, rev AR1.0500, SMART Status: Healthy 224 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' is Empty
Local Drive Volumes

c: (on drive 0) 40.02 GB 22.47 GB free



Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller S3 Graphics ProSavageDDR Compaq [Display adapter]
Hansol 720E [Monitor] (15.7"vis, June 2002)
Bus Adapters Multimedia
D344PRT SCSI Controller
VIA Rev 5 or later USB Universal Host Controller
VIA Rev 5 or later USB Universal Host Controller Avance AC'97 Audio for VIA (R) Audio Controller
MPU-401 Compatible MIDI Device
Standard Game Port
Communications Other Devices
Realtek RTL8139/810x Family Fast Ethernet NIC
Network Card MAC Address: 00:20:ED:3A:AC:22
Network IP Address: 24.82.224.112 / 22 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB IntelliMouse Optical
USB Root Hub
USB Root Hub

Installed Microsoft Hotfixes [Back to Top]
DataAccess
Q823718 on 04/01/2004 (details...)
Q832483 on 13/01/2004 (details...)
Internet Explorer
Q330994 (details...)
Q824145 (details...)
Q832894 (details...)
SP1 (SP1)
Windows Media Player
WM817787 (details...)
WM828026 (details...)
SP0
Q828026 on 04/01/2004 (details...)
Windows XP
SP1
Q324720[SP] on 04/01/2004 (details...)
Windows XP (continued)
SP2
KB810243 on 03/02/2004 (details...)
KB817778 on 03/02/2004 (details...)
KB820291 on 03/02/2004 (details...)
KB821253 on 14/01/2004 (details...)
KB822603 on 03/02/2004 (details...)
KB823182 on 04/01/2004 (details...)
KB824105 on 04/01/2004 (details...)
KB824141 on 04/01/2004 (details...)
KB825119 on 04/01/2004 (details...)
KB826939 on 04/01/2004 (details...)
KB828035 on 04/01/2004 (details...)
Q327979 on 03/02/2004 (details...)
Q814995 on 03/02/2004 (details...)
Q819696 on 04/01/2004 (details...)

[eboyjones]

Welcome to the forums

I am thinking two things, power supply and memory. I didn't see that you posted the size of your power supply. Below is a link you can go to and check if your power supply is adequate.

http://www.jscustompcs.com/power_supply/

let us know power suply results.

[CeeBee]

Get DocMem from http://www.simmtester.com If the burn-in test runs for 10 loops without any error look into overheating and later on power supply. Also to make sure there are no other issues, check that your system is not overclocked!!! You might want to enter the BIOS setup and confirm that the memory settings are on default.

[robhal]

i did the power supply test and it says:

"Your Recommended Minimum Power Supply is 270 Watts!!*

so now what??

[Damned Angel]

i did the power supply test and it says:

"Your Recommended Minimum Power Supply is 270 Watts!!*

so now what??

So now check to see if your power supply is 300watts or more. If its not, go get a new one.

[Ferrit]

That looks to be a brand name computer using a restore disk. What brand?
AH sorry I missed it Seanix is it. Likely it has a less then adequate power supply I agree with the others check that first. Also test the memory

[TripleRLtd]

My computer has been randomly restarting A LOT (once every half hour at least if being used) and I have not been able to figure it out, i have even reinstalled windows XP using the restoration disk and still have the same problem.

Another thing that has seemed to of been happening since this started is that programs such as Windows Media Player, Msn Messenger, Internet Explorer, always have to close because of errors. Can anyone please help?!??

No, do not go get a new PSU just yet. Let's make sure about a few things first. HEAT may very well be the issue here. Open the PC case and touch "carefully" the heat sink part of the CPU fan. Is it VERY hot or not. Do this while you are in BIOS settings. There will be a "Hardware Monitor" section which will give the temp. Let that page stay open for at least half an hour and tell us what the temp is.
Next, give us an idea about what is really going on in the system. Download and run HiJack this and post the log here. http://mjc1.com/mirror/hjt/
Let's see what could be causing all those program errors which a repair install won't fix. But, do you mean that you did a total system RESTORE, or just a Repair install. Big difference between the two.

[Ferrit]

TripleRLtd No, do not go get a new PSU just yet. Let's make sure about a few things first. HEAT may very well be the issue here. Open the PC case and touch "carefully" the heat sink part of the CPU fan. Is it VERY hot or not. Do this while you are in BIOS settings. There will be a "Hardware Monitor" section which will give the temp. Let that page stay open for at least half an hour and tell us what the temp is.
Next, give us an idea about what is really going on in the system. Download and run HiJack this and post the log here. http://mjc1.com/mirror/hjt/
Let's see what could be causing all those program errors which a repair install won't fix. But, do you mean that you did a total system RESTORE, or just a Repair install. Big difference between the two.

""My computer has been randomly restarting A LOT (once every half hour at least if being used) and I have not been able to figure it out, i have even reinstalled windows XP using the restoration disk and still have the same problem.""

That looks like a restore from the restore cd I dont think he has that option at all to repair it
Seanix is a brand much the same as compaq. All you get is a restore cd no XP cd nothing.
The ones I have worked on are allways the same, oddball motherboards and psu's. Last one I fixed the psu was tied to the case and the on/off button and you couldnt replace it without ordering a seanix which was about 3 times the regular PSU price
But heat could very well be the issue

[robhal]

So now check to see if your power supply is 300watts or more. If its not, go get a new one.

This is probably going to seem like a dumb question, but how do i go about doing this?

[robhal]

No, do not go get a new PSU just yet. Let's make sure about a few things first. HEAT may very well be the issue here. Open the PC case and touch "carefully" the heat sink part of the CPU fan. Is it VERY hot or not. Do this while you are in BIOS settings. There will be a "Hardware Monitor" section which will give the temp. Let that page stay open for at least half an hour and tell us what the temp is.
Next, give us an idea about what is really going on in the system. Download and run HiJack this and post the log here. http://mjc1.com/mirror/hjt/
Let's see what could be causing all those program errors which a repair install won't fix. But, do you mean that you did a total system RESTORE, or just a Repair install. Big difference between the two.

Also, how do get to the 'Hardware Monitor' that will tell me temp? As for the type of restore, i tried all 3 options on the disk, and none of them solved the problem. And here are the results from "Hijack This":

Logfile of HijackThis v1.97.7
Scan saved at 9:42:56 AM, on 03/02/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\ups.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\S3tray2.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Documents and Settings\King ROB\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Shaw High Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = proxy:8080
O1 - Hosts: 216.40.230.4 desktop.kazaa.com
O1 - Hosts: 216.40.230.4 alpha.kazaa.com
O1 - Hosts: 216.40.230.4 shop.kazaa.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\Program Files\WS_FTP Pro\wsbho2K0.dll
O2 - BHO: (no name) - {C1E58A84-95B3-4630-B8C2-D06B77B7A0FC} - C:\Program Files\NavExcel\NavHelper\v2.0.4\NHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [KAZAA] "C:\Program Files\Kazaa K++\kpp.exe" "C:\Program Files\Kazaa K++\Kazaa.kpp" /SYSTRAY
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AutoProp] C:\PROGRA~1\MICROS~2\Office10\bots\fp_wmp\regprop. exe C:\PROGRA~1\MICROS~2\Office10\bots\fp_wmp\WMPaddin .dll
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: Shaw Help (HKCU)
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeup...ntent/opuc.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2901cdb6...p/RdxIE601.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...tatsClient.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...990.0145949074
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...reShowdown.cab

[robhal]

Here is some more information that i got when the error reporting tool pops up after a restart, im not sure if it will help at all though:

The following files will be included in this error report:
C:\WINDOWS\Minidump\Mini020304-20.dmp
C:\DOCUME~1\KINGRO~1\LOCALS~1\Temp\WER3.tmp.dir00\ sysdata.xml

[NooNoo]

Here is some more information that i got when the error reporting tool pops up after a restart, im not sure if it will help at all though:

The following files will be included in this error report:
C:\WINDOWS\Minidump\Mini020304-20.dmp
C:\DOCUME~1\KINGRO~1\LOCALS~1\Temp\WER3.tmp.dir00\ sysdata.xml

kazaa, roxio, nero, daemon tools and real

Wonderful mix you have there.

Any chance the nero and roxio are properly licenced versions?

[Damned Angel]

This is probably going to seem like a dumb question, but how do i go about doing this?

Open the left hand side of the case. The power supply should say on the side facing you what it's rating is. If it dosn't, then write down what it says and post the details.

[robhal]

Open the left hand side of the case. The power supply should say on the side facing you what it's rating is. If it dosn't, then write down what it says and post the details.

ok it says the DC Output is 250W

[Damned Angel]

then it may bee a little low. If it is a good quality power supply then it should be fine, but in a off the shelf system that is very doubtful. I would definatly think about picking up a 300+ watt power supply for your system. I do agree that it could very well be an overheating problem, but your power supply should definatly be on your "to upgrade" list in the very near future.

I will assume that your system reboots happen most often when doing things like playing games, so the question I have, is does it reboot if you enter the bios and leave it there overnight?

Another thought I just had, I remember a system a few weeks ago that I worken on that would reboot or shut down sometimes while working with it. It turned out to have a bad hard drive. It would be worth your while to run a scan of your drive with the mfg's diagnostice so make sure your drive is up to snuff. From the information you provided, the diagnostic program for your drive can be found here: http://www.maxtor.com/en/support/downloads/powermax.htm