User Check list
Results 1 to 7 of 7

Thread: User Check list

  1. January 13th, 2004, 01:20 PM #1
    gpint
    gpint is offline
    Registered User
    Join Date
    Aug 2000
    Location
    Minnesota
    Posts
    198

    User Check list

    I am trying to make a check list of things users should check before calling for tech support. Does anyone know of a site that has some good checklists or flowcharts that users could follow before calling for support?
    Reply With Quote Reply With Quote
  2. January 13th, 2004, 01:51 PM #2
    Stalemate
    Stalemate is offline
    Registered User Stalemate's Avatar
    Join Date
    May 2001
    Location
    d4-e5
    Posts
    15,120
    This one seems to be the closest match to what you want to do: Welcome Letter

    But I also found these which could help:

    Orient new employees by following this checklist

    Security presentation to give to end users

    Sample Password Policy

    Tips for Word Users

    Preventive maintenance checklist
    Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so. -Douglas Adams
    Reply With Quote Reply With Quote
  3. January 13th, 2004, 04:55 PM #3
    jitBob
    jitBob is offline
    Registered User jitBob's Avatar
    Join Date
    Aug 2001
    Location
    Woodinville, WA
    Posts
    4,244
    I strongly recommend you add:
    RTFM (read the f***ing manual)
    The Moral Majority is neither.

    Master Sargent - WOTPP
    Reply With Quote Reply With Quote
  4. January 13th, 2004, 04:56 PM #4
    jitBob
    jitBob is offline
    Registered User jitBob's Avatar
    Join Date
    Aug 2001
    Location
    Woodinville, WA
    Posts
    4,244
    On second thought, never mind. If they did that where would we all be?
    The Moral Majority is neither.

    Master Sargent - WOTPP
    Reply With Quote Reply With Quote
  5. January 13th, 2004, 07:19 PM #5
    arch0nmyc0n
    arch0nmyc0n is offline
    Registered User arch0nmyc0n's Avatar
    Join Date
    Oct 2002
    Location
    It's all relative.
    Posts
    1,820
    Unfortunately I learned very quickly that the biggest mistake you can make is to rely on the general user to do anything. But if you really want to attempt something, I would suggest making it yourself. I have used Smartdraw before with some success, it's not free but they have a trail version. www.smartdraw.com

    hope it helps...
    "We must always fear the wicked. But there is another kind of evil that we must fear the most, and that is the indifference of good men." -- Monsignor; The Boondock Saints.
    Reply With Quote Reply With Quote
  6. January 14th, 2004, 10:28 AM #6
    gpint
    gpint is offline
    Registered User
    Join Date
    Aug 2000
    Location
    Minnesota
    Posts
    198
    I think we are going to create our own.

    We are going to give a handful of situations where a user would likely call for support and give them a list of things to try before calling.
    We are just trying to stop some of the calls that just require a reboot, or pluging in a network cable.
    Reply With Quote Reply With Quote
  7. January 14th, 2004, 11:33 AM #7
    arch0nmyc0n
    arch0nmyc0n is offline
    Registered User arch0nmyc0n's Avatar
    Join Date
    Oct 2002
    Location
    It's all relative.
    Posts
    1,820
    Haha well good luck to you... you're gonna need it.
    Think of it this way... you're IT, you're there to do that sort of stuff. Even tell them to reboot first. They are there to do whatever they're supposed to and chances are it doesn't include IT stuff I was the sole IT guy in an engineering firm a while back... these guys were smart cookies, had all the schooling... but man, where they DUMB when it came to computers... it took me 4 attempts with a few of them before they understood copy and paste correctly... I tried the same thing you're trying and it only gave me more headaches... but hopefully you have a smart buncha cookies...
    "We must always fear the wicked. But there is another kind of evil that we must fear the most, and that is the indifference of good men." -- Monsignor; The Boondock Saints.
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules