Hello everyone I am new to this Forum. My wife has a Toshiba Satellite 1135 - S155 laptop. When she puts in a dvd, windows media player will play the dvd for about 5 seconds. Windows media player shuts down and and a message pops up that says that "Windows media player has encountered a problem and needs to close." She has downloaded the newest Divx player and downloaded all of the windows updates. When she trys to use other players such as the Divx the exact same thing happens. What could be the problem? Should she reinstall windows or what? Thank you in advance for your help.

Miicha