XP internet problem- please read

**joelen** · April 14th, 2004, 09:23 AM

I've run into a weird situation-

3 user accounts on XP hjome system, 2 cannot get any internet access, one can.

Any new account created cannot get access.

only diference is that the account that can get access is password protected.

no viruses, all spyware is removed.

ANy ideas?

**xschmittyx** · April 14th, 2004, 09:49 AM

Is it possible that winsock2 is corrupted?

Any easy way to check is if you get an IP assigned but cant pull down web sites.

**SweetJane2004** · April 14th, 2004, 10:07 AM

Originally Posted by joelen

I've run into a weird situation-

3 user accounts on XP hjome system, 2 cannot get any internet access, one can.

Any new account created cannot get access.

only diference is that the account that can get access is password protected.

no viruses, all spyware is removed.

ANy ideas?

I have a suggestion but Im not sure if its the right one but this sounds like a technical question for your service provider of your internet company you use. Im sure they will be able to help you figure this problem 0ut.

**geoscomp** · April 14th, 2004, 10:10 AM

Are you using broadband or dialup?

**Gollo** · April 14th, 2004, 10:14 AM

My guess is that the account that created the account is the one that can connect right? Try creating another account using the same info. Somewhere in the wizard it will/should ask you if you want to allow all users or only you. Select all users and you should be good.

**joelen** · April 14th, 2004, 10:25 AM

More info....

The problem exists on my cable, but also they were using dialup and experienced the same issues.

Yes, it gets an IP, and cannot pull up web pages.

the 2 accounts that cannot connect are accounts that were allready on system.
The account that can connect was allready on system.

A new account created with any user (i tried all 3) has the same results- no connection.

**** I was a little vauge- the 'account' i am refering to is a windows xp user account- not a dialup account, etc. ***

(all users are administrator accts)

This is definately not an ISP issue, as this works on one of the accounts, but not the other 2, or any new ones.

I thought if the winsock problem-- can that be an issue for some accouts, and not others?

**xschmittyx** · April 14th, 2004, 10:33 AM

winsock typically affects all accounts.

I'd run the winsock fix... it cant hurt.

**NooNoo** · April 14th, 2004, 10:38 AM

Does your new (test) account have a password?

**joelen** · April 14th, 2004, 10:54 AM

Originally Posted by NooNoo

Does your new (test) account have a password?

I tried it both ways- same result.

**joelen** · April 15th, 2004, 08:07 AM

It's fixed!

As it turns out, it was a winsock 2 problem. I ran a winsock 2 fixer, and all is well. Customer is QUITE happy, as i was going to back up his data, but had TONS of 'borrowed' software he was going to lose. THanks for the winsock tip...

Any ideas on how the winsock thing could ONLY effect some accounts?

**NooNoo** · April 15th, 2004, 08:34 AM

must be a key in the current user ... one day I will have a look...

**joelen** · April 15th, 2004, 08:40 AM

Originally Posted by NooNoo

must be a key in the current user ... one day I will have a look...

Im SOOOO tempted to ghost the system to cd, run system restore and back up to when it was broke, and play with it some more to figure out how it could have only affected some accts...... (in all my hours and hours of spare time...)