Scanner dirver problem
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Thread: Scanner dirver problem

  1. July 27th, 2007, 02:37 AM #1
    ajk_gpt9
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    Unhappy Scanner dirver problem

    Hi friends

    I have the HP scanjet 2400 Scanner i have install the scanner driver in my system but i am not able to scan the document when i am opening the HP director its open but when i click on scan document/picture it gives me error

    "An error occured communicating with the scanning device. please ensure that the scanning device is connected properly and try again"

    but when i open my computer in that scanner shows and when i start and scan it scanned so i reinstall the drivers of scanner but still i am facing the same problem.
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  2. July 27th, 2007, 06:58 AM #2
    xpuser357
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    Did you load driver software first or plug in scanner first? You may need to uninstall hp driver package and try again. load driver first.
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  3. July 27th, 2007, 05:34 PM #3
    DonJ
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    You didn't say which version of Windows you're using.

    Have you already been to HP's website for your ScanJet 2400?
    http://h10025.www1.hp.com/ewfrf/wc/s...&lang=en&cc=us

    You can find manuals here:
    http://h10025.www1.hp.com/ewfrf/wc/m...&lang=en&cc=us
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