I have not tried the lens cleaner yet. That will be my next step. When I say that the DVD drive was not showing up in my software (Stomp and cdrwin), I meant that those softwares were not able to recognize the drive itself. WHen i go to MY COMPUTER, sometimes the drive name changes from DVD-RW to CD DRIVE, which is weird, cuz the CD part works, but the DVDs dont, it doesnt do this all the time, but either way it wont read DVDs. I just want to be able to identify whether it's a software issue or a hardware issue.