PCI card won't install with XP

**sandge** · May 11th, 2004, 02:13 PM

I've just purchased and installed a generic combination USB 2.0/FireWire PCI card (using a ALI M5271 chip) on my home PC (Gateway with AMD Athlon 900 MHz processor, running WinXP). Problem is, although XP sees that new hardware has been installed, it can't find any drivers for it (neither the drivers on the CD-ROM nor the built-in XP drivers seem to work), even when I tell it *exactly* where to look. In Device Manager, I have a whole series of "PCI Device" listings with both yellow question marks and exclamation points; under Properties, it says, "This device is not configured correctly. (Code 1)"

Any help at all would be appreciated; I'm ready to throw the @&%#! card out the window.

**NooNoo** · May 11th, 2004, 04:10 PM

Welcome to Windrivers sandge!

First off, in device manager, remove ALL thos pci devices, Then click scan for new hardware.

This problem may be due to the pci slot you are using.... or if you have not installed SP1 for xp.

Do you know what chipset the motherboard is for your Gateway?

**sandge** · May 12th, 2004, 10:14 AM

Originally Posted by NooNoo

Welcome to Windrivers sandge!

First off, in device manager, remove ALL thos pci devices, Then click scan for new hardware.

This problem may be due to the pci slot you are using.... or if you have not installed SP1 for xp.

Do you know what chipset the motherboard is for your Gateway?

I've removed the PCI devices and rescanned for new hardware - the same thing happens. XP says it "cannot find software." I do have SP1 installed.

As far as the chipset: according to Gateway, it is "AMD 750, consisting of the AMD 751 Irongate North bridge and the AMD 756 Viper South bridge."

**TripleRLtd** · May 12th, 2004, 10:31 AM

Have you tried moving the card to a different slot, after after removing the driver in question if it is listed in Add/Remove and the various question marks and exclammation marks. Then try rebooting.
Checked on updated driver for the card?

**sandge** · May 12th, 2004, 05:23 PM

Originally Posted by TripleRLtd

Have you tried moving the card to a different slot, after after removing the driver in question if it is listed in Add/Remove and the various question marks and exclammation marks. Then try rebooting.
Checked on updated driver for the card?

OK - I removed all the "pci device" listings in dev. mgr., removed the driver using add/remove programs, and physically moved the pci card to another slot. The exact same thing happens - XP finds the new hardware, but after running through the wizard, it tells me that the new hardware was not installed because it couldn't find the necessary software. In the dev. mgr., it now shows a Code 28 next to the problem devices.

The driver on the included CD-ROM is the same version available on the ALI website.

**NooNoo** · May 12th, 2004, 05:32 PM

uninstall the software/drivers from add/remove programs.
uninstall the device in device manager
run the installation cd immediately afterwards.
reboot

Anything?

**sandge** · May 12th, 2004, 10:15 PM

Originally Posted by NooNoo

uninstall the software/drivers from add/remove programs.
uninstall the device in device manager
run the installation cd immediately afterwards.
reboot

Anything?

Unfortunately, no - XP still tells me it can't find the software.

**NooNoo** · May 13th, 2004, 05:34 PM

Thing is you shouldn't need any software. XP should install a firewire card without any problems at all.

scroll down to ALI USB 2.0 v.1.52 Win All its a patch, should help!

**sandge** · May 13th, 2004, 08:17 PM

Originally Posted by NooNoo

Thing is you shouldn't need any software. XP should install a firewire card without any problems at all.

scroll down to <A href="ftp://ftp.aliusa.com/driver/AliEHCI_152.zip" target=_blank>ALI USB 2.0 v.1.52 Win All its a patch, should help!

Yeah, that's what I thought, too. Unfortunately, that hasn't been the case.

Tried the patch; didn't change a thing.

**NooNoo** · May 14th, 2004, 12:04 PM

Did you read through any of the pages at that link? Tons of ideas and troubleshooting tips!

**OldGopher** · June 12th, 2004, 04:39 AM

Just joined...

OK, I had the same problem exactly. WinXP & Linux both crashed in the same place trying to recognize PCI devices...

Resolved: with Antec 550W TrueControl PSU. I just increased +5V rail up to +5.15V. All the problems went away...

TrueControl PSU is well expensive. I cannot recommend to everyone upgrade immediatly...

Any questions? Always ready to help, but I seldom visit forums. Use e-mail, please...

**aristopo** · June 15th, 2004, 01:06 PM

with the same card (ALI M5271), after I install and turn the computer on, after about 1 minute it freezes up. I don't even get to the point where it looks for hardware and/or software...

What could that be? My system is too old? too small? too slow? too ...

**OldGopher** · June 16th, 2004, 07:38 AM

2aristopo

My opinion, Your system is just unlucky.

Seems Ali based PCI are to touchy with +5V power line.
Check Your PSU +5V with multimeter....

**aristopo** · August 6th, 2004, 12:30 PM

Originally Posted by sandge

Yeah, that's what I thought, too. Unfortunately, that hasn't been the case.

Tried the patch; didn't change a thing.

Did you manage to solve the problem? I had a different problem and tried a different computer. I ended up with exactly the same problem you had (error code 28).

So?

**NooNoo** · August 6th, 2004, 02:42 PM

Originally Posted by aristopo

with the same card (ALI M5271), after I install and turn the computer on, after about 1 minute it freezes up. I don't even get to the point where it looks for hardware and/or software...

What could that be? My system is too old? too small? too slow? too ...

Welcome to Windrivers aristopo

It could be anything you mention, however without your system specifications no one can advise you. Please post your motherboard make and model, which windows and what windows updates you have installed.