Runtime error 216

[monkfish]

keep getting this runtime error, it seems to occur when i open folders, when i first start windows, and when i first open the internet. My pc is also 10x times slower than it used to be and the internet persistantly crashes which sometimes means rebooting.
ive scanned with norton systemworks and it aint a virus, and ive checked for sub7 trojen, as this is what the symptoms seem to suggest but i have come up with nothing.
aslo scanned with fully updated adaware and spybot....
dont wanna be reformating my pc again so can anyone help???

[confus-ed]

So welcome to windrivers Monkfish.

Your symptoms thus far scream 'malware', though it may be something else entirely but lets have a bash with HijackThis (the 'daddy' of malware finders/removers) to see - please post whatever log it spits out (may be loooooooong !)

Also Norton is notorious for getting its knickers in a twist when updated several times, procure yourself a fresh install & de-install/re-install to make sure ..

Also please confirm you have all windows update 'critical' patches at least & confirm for us which version of xp you've got, home or pro ?

[monkfish]

Thanks for the welcome...
i i tried using Mcafee about 30mins ago, found the j/seeker.t virus, got rid of it, problem still there....
XP version is home
hehe just checked and im missing 18 patches, oops....





Logfile of HijackThis v1.97.7
Scan saved at 15:12:20, on 24/05/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\ZipToA.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Elaborate Bytes\CloneCD\CloneCDTray.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\explorer.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Tom\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://in.webcounter.cc/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?new-hkcu
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thefirstprecept.tk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\blank.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = C:\WINDOWS\system32\blank.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = C:\WINDOWS\system32\searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://mshp.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = C:\WINDOWS\system32\searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://e-plus.cc/search.php?aff_id=46&keyword=%s
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://in.webcounter.cc/--/?ydtfs (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://in.webcounter.cc/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)
O2 - BHO: IE Agent - {00000000-0000-0000-0000-000000000221} - C:\PROGRA~1\Lycos\IEagent\CSIE.DLL
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\twaintec.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {1C4DA27D-4D52-4465-A089-98E01BB725CA} - C:\WINDOWS\System32\inetdctr.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: . - {587DBF2D-9145-4c9e-92C2-1F953DA73773} - C:\WINDOWS\winam\winam.dll
O2 - BHO: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - C:\WINDOWS\2_0_1browserhelper2.dll
O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\System32\bridge.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: ShowSearch module - {E2DDF680-9905-4dee-8C64-0A5DE7FE133C} - C:\WINDOWS\winam\mssearch.dll
O2 - BHO: (no name) - {FD9BC004-8331-4457-B830-4759FF704C22} - C:\WINDOWS\winam\msiesh.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [CloneCDTray] C:\Program Files\Elaborate Bytes\CloneCD\CloneCDTray.exe
O4 - HKLM\..\Run: [ElbyCheckElbyCDFL] "C:\Program Files\Elaborate Bytes\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 5.exe
O4 - HKLM\..\Run: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\System32\bridge.dll",Load
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [stcinstaller] c:\installer\id53.exe
O4 - HKLM\..\Run: [McRegWiz] c:\PROGRA~1\mcafee.com\agent\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\RunServices: [Image] rundll32 C:\WINDOWS\image.dll,Install
O4 - Startup: PowerReg SchedulerV2.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs6b.instantservice.com/jars/...rxsigned40.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...8014.264212963
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} - http://dload.ipbill.com/del/loader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O19 - User stylesheet: C:\WINDOWS\Web\tips.ini
O19 - User stylesheet: C:\WINDOWS\hh.htt (HKLM)

[monkfish]

hmmmm...just tried to install the 18 updates and after they downloaded they failed to install....
this isnt looking to good....

[confus-ed]

hmmmm...just tried to install the 18 updates and after they downloaded they failed to install....
this isnt looking to good....

Right I didn't forget you .. just damn busy - I wrote a flipping reply but I appear to have forgotten to press enter on it (can't now drive 20 miles back to do it - they'll be shut) - you've definately got some malware & that's maybe stopping the updates ? ...

I'll try & google most of your entries this evening while I'm at home, so hang tight & I'll have further instructions for you & maybe we can fix it ..

[confus-ed]

Ok so this post is a 'work in progress' .. I'll be back editing it from time to time as & when I google that big list, I'll put something like 'done !' at the end or somesuch tosh when I've been through the lot ..

Currently ruuning processes

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe

All windows stuff (though note svchost can carry nasties in it{container process}, but almost always there's another entry to cause the malware to fire)

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

What it says ! Norton AV stuff (symantec own norton)

C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\ZipToA.exe

So same comments as above about scvhost & I dunno what the hell ziptoa.exe is, if you don't & no one else says it 'good' then I'd be having rid of it

C:\Program Files\Common Files\Symantec Shared\ccApp.exe
Another norton entry

C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
Ghost startup app -useless unless you actually want to run ghost all the time at startup.

C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Elaborate Bytes\CloneCD\CloneCDTray.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\explorer.exe

so presumably we have some kind of Iomega drive hanging about, qttask is quicktime but un-ncessary at startup, realpalyer the same, clonecdtray is just one of those dumb quick start icons that you don't really need, winampa like realplayer, don't need it all the time, MSN messenger I think is really a big virus , but the guys at M$ might get upset with me for saying that , wuaclt is a windows update thingee & probably meant to be there (runs as & when), msmsgs is the 'live' bit of messenger which tells you when folks are online etc, & explorer.exe is of course meant to be there ..

C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Tom\Desktop\HijackThis.exe

Lots more norton stuff, IE & Hijackthis which all seem ok

(I dunno why the hell I went through all that, the next bit is what loads it all up ! .. I guess you at least now know what should be running & why )

BHO (browser helper objects - very often this is where the 'nasties' hide) & Registry entries ..

(it might be quicker to say what to leave ! anyway ..)

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://in.webcounter.cc/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?new-hkcu
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thefirstprecept.tk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\system32\blank.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = C:\WINDOWS\system32\blank.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = C:\WINDOWS\system32\searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?new-hklm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://mshp.dll/index.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = C:\WINDOWS\system32\searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://e-plus.cc/search.php?aff_id=46&keyword=%s
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://in.webcounter.cc/--/?ydtfs (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://in.webcounter.cc/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)


all bad ! (tired now .. will give it some more time tomorrow !)

[TripleRLtd]

Oh yeah, you've got some nasties:
Alchemy, Clearsearch, to name only two.
Listen, best here is to go to this link and follow the instruction listed in NooNoo's article first and after running Adaware and Spybot (in safe mode if you must) get back to us with a new log. That will give us much less work.
http://forums.windrivers.com/showthread.php?t=57348

[monkfish]

hey peeps, i really apreciate all this help...
finally got those crit updates.
also followed noo noos steps so heres another report:

Logfile of HijackThis v1.97.7
Scan saved at 18:19:40, on 25/05/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\ZipToA.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Elaborate Bytes\CloneCD\CloneCDTray.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\System32\wuauclt.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Tom\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = C:\WINDOWS\system32\searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = C:\WINDOWS\system32\searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://e-plus.cc/search.php?aff_id=46&keyword=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [CloneCDTray] C:\Program Files\Elaborate Bytes\CloneCD\CloneCDTray.exe
O4 - HKLM\..\Run: [ElbyCheckElbyCDFL] "C:\Program Files\Elaborate Bytes\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 5.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\System32\bridge.dll",Load
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKLM\..\RunOnce: [mcupdmgr.exe] c:\PROGRA~1\mcafee.com\agent\mcupdmgr.exe -regserver
O4 - HKLM\..\RunOnce: [Ad-aware] "C:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe" "+b1"
O4 - Startup: PowerReg SchedulerV2.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs6b.instantservice.com/jars/...rxsigned40.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...8014.264212963
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} - http://dload.ipbill.com/del/loader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab

[monkfish]

*bump*

oh yeah now after all that immunising im getting, 'cant load bridge.dll'
???

[confus-ed]

*bump*

oh yeah now after all that immunising im getting, 'cant load bridge.dll'
???

I've seen your bump dude & either I, or somebody else, will be back to you hopefully soon (you might have to wait if its me, just a bit busy now)..

[confus-ed]

Oh so nobody took the hint .. ah well I'll google 'em all then shall I ? ( big HINT: monkfish )

So with no googling whatsoever (experience counting here, so don't take me too seriously earlier ) - I'd have rid of this lot

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = C:\WINDOWS\system32\searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = C:\WINDOWS\system32\searchbar.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://e-plus.cc/search.php?aff_id=46&keyword=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)

& the file searchbar.html

There's more to do yet .. but a couple of questions - is microsoftmoney meant to be on here or not ?, because there's some keys here which might be either a 'mussed up' or partial install of it, or some malware trying to use its keys ..

You might also like to look at all your 'run' keys for me too & confirm you actually want all that lot running at startup or not .. all them tray icons just suck up resources, when a desktop shortcut instead won't - & do we really need to update every single program every single time we start up & have processes contantly running to check they are up to date ? - I don't think so - probably you only 'need' your AV doing that ..

Also confirm for me just what version of office you have, OSA9.exe is generally never needed at all & is a big fat resource hog (it might also account for why I can't sus your m$ money keys too).

& on your direct question earlier - 'cant load bridge.dll' - well you removed this key :- O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\System32\bridge.dll
earlier, so methinks get the matching 'run' entry too

So another pause in the proceedings while you consider that lot ...

Oh bloody edit : !!

Also please of course post a new log {man I hate them ! they are sooooo loooong!}, with your changes which hopefully will be a bit shorter , mine for instance only has 8 entries on it ..

[monkfish]

hey hey, the errors have stopped now, yay! fixed the bridge.dll prob aswell
thanks for everyones help.
Like you said heres another hijack this report:

Logfile of HijackThis v1.97.7
Scan saved at 12:05:50, on 28/05/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Winamp\winampa.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\vso\mcvsescn.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Tom\Desktop\HijackThis.exe

R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ElbyCheckElbyCDFL] "C:\Program Files\Elaborate Bytes\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 5.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs6b.instantservice.com/jars/...rxsigned40.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...8014.264212963
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} - http://dload.ipbill.com/del/loader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab

[confus-ed]

So bit by bit we are getting 'em ..

Still don't like this one

R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)

But that might be a Microsoft money key 'mussed up' ? Say whether you have/want that installed (the program not the key) - it shouldnn't read like that if you wanted it btw ..

O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe

Is bad - delete.

Then there's still loads of startup stuff which doesn't need to running, which we can probably take out if things are sloooow, like I say these can be shortcuts instead of memory resident - but if you are already happy then fine ..

I think other than those you are fairly clean, BUT 'do a bump' in a day or so & hopefully somebody else will cast their beady eye down it too for you , I'm still in a big fat rush today & as there only seems to be me doing any flipping technical answers today, I've got to spread what time I do have to be here myself, pretty thin .. these logs are time consuming ..

[TripleRLtd]

Yes, sorry for the "delay" as well, and leaving you out there all alone -ed. It seems that at times we ALL go through that. Anywho; you STILL have some little nasties:
O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} - http://dload.ipbill.com/del/loader.cab

This may be a dialer download, but whatever it is: you don't want it there. Next thing you know with one misclick and your phone bill will have skyrocketed.. Check it in HJ and remove.
And this one:
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
You'll also want to delete it from within Explorer.

Good job otherwise. And, you may not be wanting two av programs on your pc, esp running at the same time. Mind you, I have like four for testing purposes, but ONLY one runs in the background. Geesh, each one of the two you have can be problematic by themselves. No telling what problems both running at the same time could cause.

The following can be safely gotten rid of (and you'll be wanting to run msconfig and check the entries in there):
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

Two I want to know more about (let us know if either sound familiar to you with what you have on your pc)
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs6b.instantservice.com/jars...erxsigned40.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab

[confus-ed]

And this one:
O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
You'll also want to delete it from within Explorer.

Good job otherwise. And, you may not be wanting two av programs on your pc

Hey cheeky boy, I got that one, failure to read earlier posts properly syndrome applies now - though I've got it permanently, so who am I kidding ?

& the two installer cabs Trip is asking for confirmation for at the end of your post look bad to me too & I'd delete them - my av got very upset with the second when I clicked it, got a heuristics match (that's a pattern that might be viral, but isn't for sure) - the first goes nowhere