BestBuy gets sued.

[techs]

http://www.theregister.co.uk/2004/08..._ohio_lawsuit/

Giant US electronics retailer Best Buy has been sued by the State of Ohio over alleged unfair and deceptive business practices.

Ohio's legal officers are acting on complaints that the electronics chain sold used products as new. The retail giant also allegedly failed to honour rebates, exchange programs or extended service contracts on numerous occasions. In a statement issued yesterday, Ohio said it initiated legal action after receiving hundreds of consumer complaints over the last few years.

[inferno_gn]

Hi there,

Yeah, that's all true. Future Shop (BestBuy bought them a few years ago) even do those kind of crap, too. However, they do put it as "used", but sometimes, they have used ones posted as used.

The rebates, oh, that's so common. The best reason they give that it got lost in the mail, but all the freaking time?

The extended service is 100% crap. I got it for my DVD player, but it takes like over a month just to fix the darm thing.

Ju Leon...

[Trout]

Hi there,


The rebates, oh, that's so common. The best reason they give that it got lost in the mail, but all the freaking time?

Oh PLEASE dont get me ranting on rebates again lol
Best Buy comes in third on money owed to me.

I wish Illinois would sue those B@sturds also, One of our daughters took a summer job there before fall classes. Employee Policies Are at best
Pre- Union American !

But one thing is certain, Ive personally experienced a used item sold as new.
Bought a CD burner there once, Came complete with a CD IN THE TRAY, Loaded with the previous users copy of acid pro.
trout

[inferno_gn]

Hi there,

Well, when I want my rebates, I nag them for 2 months straight. They gave it to me.

Ju Leon...

[Wayward Clam]

Their tech service in our town is laughable. I used to work at a place they outsourced stuff to because they couldn't figure it out themselves.

Their strategy with tech work was to put the computer on the shelf, age it for about 3 weeks before assigning a beginner tech who didn't care a damn about customer service.

About 3/4 of the stuff they sent us either worked fine or was a simple fix.

[eboyjones]

Had my in-laws pick up a bedroom tv from them in CA and they forgot to ask about the extended warranty plan. So I called the next day and they said if you don't purchase the extended warranty at the time of purchase you can no longer get it. And their return policy is 3 months. But the worst thing is the warranty from the manufactor is only 3 month to.

That's why I buy at Costco. You can return item way past warranty date as this is their agreement with their suppliers. They don't fix anything, but you get cash in hand when you return the item. Only problem is I can never leave the store without spending $200-$300 dollars.

[Cleetus]

Usually get my big stuff at Circuit City, never really had any problems with them

[Major Kong]

Usually get my big stuff at Circuit City, never really had any problems with them

Man I tell ya Circuit City is a Richmond, VA based company. I remember growing up in Richmond when they were just plain old "Ward's TV" Then later they expanded to "Ward's Loading Dock" in the ugly yellow building back in the mid 70's. My first big stereo system came from there. How things have changed in the last 30 years.

[ilovetheusers]

I was a fool and paid for the extended service on my camera and if I take it for the free cleaning service, it comes back 3 months later and just as dirty as when I took it in (We send it to sony for service sir).

Never got my rebate on my HDD I sent in noting that I had not included the UPC's off the package and I did send them. How do I prove that I did after the fact?

Bought a DVD that had no DVD in the package and then was told by service to order the DVD offline then return that one as not having come with a DVD because they were not allowed to replace DVDs bought in the store. I asked if they had a no refund policy on line and he was unable to tell me what the online return policy was just that they were told to tell customers to order the DVD's a second time if they came without or with broken DVD's.

[inferno_gn]

Hi there,

All you do is bitch, bitch and bitch some more until they give in. Stay your cool at all times.

If all possible, take pictures of your items before sending it into repairs using their extended services. If it came out worst then before, then you can nag the crap out of them. FutureShop policy says they will replace it with a new item if all else fails.

As for rebate, again, keep on fighting and always make copies of what you send to them.

Ju Leon...

[Linthade]

I live in Ohio and have patronized the Boardman location of Best Buy. Here's hoping for a settlement?

Anyways, I (knocking on wood) have never had trouble with the rebates. Actually I have one to send out today. $30 back on a WD HDD.

As far as their technician service goes, its pretty laughable. We did have them sending us work for awhile, but they now have undergone some sort of transformation. Honest to god they are the "Geek Squad" now. They're all wearing white shirts with black ties with a black and orange "Geek Squad" emblem.

Whats really funny is the Volkswagon Beetle out front of the store with the huge "Geek Squad" logo painted on the side. I mean, being a geek is one thing, but advertising it??

*lin*