Unable to load drivers - Error 28

[willhearne]

Hi there!

I hope someone can help with my problem. I don't know what else to do. Living in a remote part of Scotland, I am never likely to recieve ADSL and so was very excited to have ISDN installed. However, it onlt worked intermittently for a week or so until an engineer came to fix it.

It turns out that there was a fault with the box and to make matters worse the original engineer who installed the faulty box, gave me an old driver disk. The engineer who discovered these faults gave me the current disk and told me to uninstall the previous drivers and use the new disk.

So there we are, I place the disk in and come to an abrupt halt at the first hurdle during the 'Found New Hardware Wizard'. It claims that although the drivers were installed, there may be an error. Looking in the Device Manager confirms this with the USB device holding onto an exclamation mark for dear life. If I enquire further I receive this:

The drivers for this device are not installed. (Code 28)

Now I have found some articles which refer to this problem and they suggest that I remove the 'offending' driver from the WINNT/inf file before repeating the new driver installation and choosing/forcing the correct one. Needless to say it doesn't work.

I believe one of your posts here also refers to a similar problem and a suggestion was to update the VIA drivers which I have also done.

Am I doomed to dial up for the rest of my days and reconsider my line of work in graphics or should I move to smelly London and lease a big fat pipe?

I hope you can help. I can offer a Gmail account in return, if you haven't already got them coming out of your ears.

Cheers

Will

[Ferrit]

Since I see no info on what windows system,
type of computer,
chipset,etc etc
I guess thats whats needed first
Exact model numbers is nessecary

[willhearne]

I was too busy getting the problem down.

I'm running Win 2k with SP 4. If you could list what other info I should supply and where to locate it, I will go looking.

Cheers

[Ferrit]

Need make and model of the USB device in question
Need make and moddel of the motherboard in question
use aida32 or everest

[willhearne]

Motherboard Properties
Motherboard ID 02/14/2001-8363-686B-6A6LMA19C-YH
Motherboard Name Abit KT7(A)/KT7(A)-RAID/KT7E

Front Side Bus Properties
Bus Type DEC Alpha EV6
Bus Width 64-bit
Real Clock 100 MHz (DDR)
Effective Clock 200 MHz
Bandwidth 1600 MB/s

Memory Bus Properties
Bus Type SDR SDRAM
Bus Width 64-bit
Real Clock 100 MHz
Effective Clock 100 MHz
Bandwidth 800 MB/s

Chipset Bus Properties
Bus Type PCI
Bus Width 32-bit
Real Clock 33 MHz
Effective Clock 33 MHz
Bandwidth 133 MB/s

Motherboard Physical Info
CPU Sockets/Slots 1
Expansion Slots 1 ISA, 6 PCI, 1 AGP
RAM Slots 3 DIMM
Form Factor ATX
Motherboard Size 240 mm x 300 mm
Motherboard Chipset KT133/A/E
Extra Features SoftMenu III

Motherboard Manufacturer
Company Name ABIT Computer Corporation
Product Information http://www.abit.com.tw/page/en/mothe...otherboard.php
BIOS Download http://www.abit.com.tw/page/en/downl...FILE_TYPE=Bios

The problem device is the 'USB Device' which has no data. It wants to be the British Telecom Digital Access USB. It's a box they install on the wall by the telephone socket with a built in ISDN adapter which connects to the pc via USB.

[garthg]

Windows 2000 has problems with USB 2.0. I have seen something just like this with HP Printers. I have talked to the High end tech support team and they have said that The drivers for windows 2000 and usb 2.0 will not deliver the correct voltage out to a device. They didnt have a fix other than going to Windows XP Pro witch dose not have the problem.

Motherboard Properties
Motherboard ID 02/14/2001-8363-686B-6A6LMA19C-YH
Motherboard Name Abit KT7(A)/KT7(A)-RAID/KT7E

Front Side Bus Properties
Bus Type DEC Alpha EV6
Bus Width 64-bit
Real Clock 100 MHz (DDR)
Effective Clock 200 MHz
Bandwidth 1600 MB/s

Memory Bus Properties
Bus Type SDR SDRAM
Bus Width 64-bit
Real Clock 100 MHz
Effective Clock 100 MHz
Bandwidth 800 MB/s

Chipset Bus Properties
Bus Type PCI
Bus Width 32-bit
Real Clock 33 MHz
Effective Clock 33 MHz
Bandwidth 133 MB/s

Motherboard Physical Info
CPU Sockets/Slots 1
Expansion Slots 1 ISA, 6 PCI, 1 AGP
RAM Slots 3 DIMM
Form Factor ATX
Motherboard Size 240 mm x 300 mm
Motherboard Chipset KT133/A/E
Extra Features SoftMenu III

Motherboard Manufacturer
Company Name ABIT Computer Corporation
Product Information http://www.abit.com.tw/page/en/mothe...otherboard.php
BIOS Download http://www.abit.com.tw/page/en/downl...FILE_TYPE=Bios

The problem device is the 'USB Device' which has no data. It wants to be the British Telecom Digital Access USB. It's a box they install on the wall by the telephone socket with a built in ISDN adapter which connects to the pc via USB.

[Vip2]

Windows 2000 has problems with USB 2.0. I have seen something just like this with HP Printers. I have talked to the High end tech support team and they have said that The drivers for windows 2000 and usb 2.0 will not deliver the correct voltage out to a device. They didnt have a fix other than going to Windows XP Pro witch dose not have the problem.

Unfortunately/fortunetly, his MB does not support USB 2.0, unless he has an add-on PCI card. So, he is OK there.

Try using the Hardware Wizard tell it to Uninstall/Unplug a device then Uninstall a Device. Find the old driver and remove it (you may have to click the Show hidden devices check box). By the way it may be tempting to remove the "UNKNOWN" devices, DO NOT REMOVE THEM!!!!

After you are through with that annoying Wizard go to Device Manager and remove all signs of that USB network device. Then do Action and Scan for hardware changes. Windows should ask you for the driver disk. If not, double click on the newly created device in Device Manger and select the driver tab then click on Update Driver -> Display a list of the know drivers -> Have Disk give it a location of the disk and hopefully it will display the driver you need. Install it and hope it works.

Good Luck!