D Drive not detected!?

**PinkInk** · October 10th, 2004, 07:39 PM

HellO! I have a toshiba laptop that was functioning fine until yesterday when I put in a cd and nothing happened. I could hear the drive doing whatever it is it does, but when I went to "my computer" the d drive wasn't listed. The a and c was there, but no d. And the toshiba troubleshooting is of no help. And Somewhere while following all the procedures I could think of it said that it was functioning properly, but not detected? What is going on? And why would it suddenly not be listed? Where did it go and how can I get it back?

Thank you for your time and consideration. Please. Please. Help.

**TripleRLtd** · October 10th, 2004, 07:54 PM

Welcome to WD Forums PinkInk.
I have a bunch of questions to ask though.
How old is this lappy, and what OS?
Is it detected in BIOS, is most important though.
If it is detected in BIOS but not in the OS, then we can help you.

**PinkInk** · October 10th, 2004, 08:35 PM

Originally Posted by TripleRLtd

Welcome to WD Forums PinkInk.
I have a bunch of questions to ask though.
How old is this lappy, and what OS?
Is it detected in BIOS, is most important though.
If it is detected in BIOS but not in the OS, then we can help you.

Ok I'll do my best to answer your questions, but please be patient with me because I'm self taught on computers, which means I KNOW NOTHING.

It's a 2002, Toshiba windows xp home edition and I don't know what BIOS is. Or os. I'm just guessing you want to know I'm running xp. If you want specific info, you'll have to tell me how to specificly find it. Thank you again for your patience.

**TripleRLtd** · October 10th, 2004, 08:46 PM

Alright Pinky, the BIOS is the Basic Input Output System. It controls the hardware on your machine. It is what you see when you boot up (start) your pc. You probably see text before the Operating System (OS) loads, which in your case is XP. So, when your pc starts up, you will have the option of clicking a key to go into bios setup. That is what we want you to do. In that setup program you will see all sorts of settings that I don't want you to change or do anything with right now. We just need to know if the bios "sees" the "D" drive. On the opening screen you should see the time and date and a list of the drives detected. Do you see see something that refers to a CD drive?

**PinkInk** · October 10th, 2004, 08:54 PM

Originally Posted by TripleRLtd

Alright Pinky, the BIOS is the Basic Input Output System. It controls the hardware on your machine. It is what you see when you boot up (start) your pc. You probably see text before the Operating System (OS) loads, which in your case is XP. So, when your pc starts up, you will have the option of clicking a key to go into bios setup. That is what we want you to do. In that setup program you will see all sorts of settings that I don't want you to change or do anything with right now. We just need to know if the bios "sees" the "D" drive. On the opening screen you should see the time and date and a list of the drives detected. Do you see see something that refers to a CD drive?

Ok I'm going to see if I can do that but here is what I found when I was in device manager, clicked on properties on the cd drive

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Click Troubleshoot to start the troubleshooter for this device

**TripleRLtd** · October 10th, 2004, 08:58 PM

That is an OS issue. Even though the CD spins up and has power does not mean it has "communication" with the laptop. That is what we need to know now.
So, that means the bios. Tell us what you find out.
Also, what model Toshiba, so everyone can help later?