USB device error taking me to the edge
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Thread: USB device error taking me to the edge

  1. #1
    Registered User gusty's Avatar
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    Oct 2004
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    UK
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    Angry USB device error taking me to the edge

    Please can anyone help??

    I have a 3 month old computer which I have had to re fromat the drive and clean install the system on. The system seems to be running ok now but all of the USB ports are refusing to work, they have previously worked OK

    The Sytem is as follows Win.XP Home Edition V.2002 SP2 AMD Athlon XP3200+ 2.20GHz, 1.00GB Ram, motherboard ASRock K7S8X / K7S8XE

    Can you tell me what to do to make USB devices work. At the moment when I connect my USB devices (Canon Eos 300D & 20D, Ipod and an omni media reader - all new devices using USB2), The PC recognises the hardware presence,
    launches the found new hardware wizard, which gives the following error

    'cannot install this hardware, Canon Digital Camera, An error occurred during the instalation of the divice, the data is invalid, click finish to close the wizard.'

    This happens with all the devices i connect.
    However I have previously installed all the necessay drivers from brand new CDRoms.
    For example for the Digital Camera - the device Manager gives a yellow exclamation mark over the listing of Imaging Device for Canon Digital Camera, the properties of which state

    'The drivers for this device are not installed (Code 28). To reinsatll the drivers for thids device , click reinstall drivers'

    If you then attempt to reinstall the drivers through the wizard (as suggested) the following meassage is received

    'cannot install this hardware, Canon Digital Camera, An error occurred during the instalation of the divice, the data is invalid, click finish to close the wizard.'

    This occurs through both automatic and custom install, with the Cd present.

    It seems strange that this occurs with a number of different USB devices, therefore suggests a computer problem as opposed to the device.

    Further information which may ve relevant includes:

    A recurrent error on start up

    'NVIDIA Video capture universal and NVIDIA WDM A/V Crossbar are detected as found new hardware',

    launching the hardware wizard - however again this wizard fails with the same error as above.

    Device manager lists USB controllers as follows;

    (When I connect an Ipod it shows) 'Ipod' and a yellow exclamation mark
    SiS 7001 PCI to USB Open Host Controller
    SiS 7001 PCI to USB Open Host Controller
    SiS PCI to USB enhances Host Controller
    USB Root Hub
    USB Root Hub
    USB Root Hub


    Should there be multiples of the same thing as shown?
    ---------------------------------------------------
    Please see the Hijack This log below if it helps any

    Logfile of HijackThis v1.98.2
    Scan saved at 12:42:10, on 23/10/2004
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exe
    C:\WINDOWS\htpatch.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\MultiMedia Keyboard\MultiMedia Keyboard\1.0\KbdAp32A.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\system32\RunDll32.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Miramar\PC MACLAN\ATMsg.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\isafe.exe
    C:\Program Files\Miramar\PC MACLAN\ATSERVER.EXE
    C:\Program Files\Miramar\PC MACLAN\ATSPOOL.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
    C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpctr.exe
    C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
    C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
    C:\WINDOWS\system32\mmc.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\Vet32.exe
    C:\Documents and Settings\Gus Colley\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [VetTray] C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exe
    O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
    O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [LWBKEYBOARD] C:\Program Files\MultiMedia Keyboard\MultiMedia Keyboard\1.0\KbdAp32A.exe
    O4 - HKLM\..\Run: [Miramar Systems, Inc.] C:\Program Files\Miramar\PC MACLAN\atmsg.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [Print Spooler] spools.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: LimeWire 4.0.8.lnk = C:\Program Files\LimeWire\LimeWire 4.0.8\LimeWire.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1096400408926


    Thanks

  2. #2
    Registered User
    Join Date
    Mar 2005
    Posts
    1
    Did you ever get an answer for this....same thing here...I have a USB flash memory device that is giving me the same error. I then upluged my mouse and keyboard and it did the same thing they work but have the yellow ! in device manager and I get the invalid data error.

  3. #3
    Registered User Ferrit's Avatar
    Join Date
    Apr 2001
    Location
    Vancouver Island The Real Canada
    Posts
    4,952
    Have you installed the chipset drivers from SIS?
    http://www.sis.com/download/
    Gigabyte 990FXA-UD3
    AMD FX 8350 4ghz OCTO-Core
    Windows 8.1 PRO 64
    Adata 256 gig SSD
    Kingston HyperX 1600 16 Gigs
    Sapphire R9 280 2gig
    Enermax Liberty Modular 620
    www.northernaurora.net
    http://www.northernaurora.net/page/chat.html

  4. #4
    Registered User
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    Saltburn, Cleveland, United Kingdom
    Posts
    632
    I see you have two antivirus programs running. Try disabling one or both. McAfee has been known to object to changes in what it sees as its very own personal computer.
    I think I know just enough to know how much I don't know... I think...

  5. #5
    Registered User
    Join Date
    Mar 2006
    Posts
    3
    I had the same problem with my ASRock 929Duel SATA2. This is what I had to do.

    Update my BIOS by entering into the "Chipset" portion and enabling USB, USB2.0 and changing USB1.1 support to "Auto".

    I then installed by Windows XP Pro diskette and allowed it to reload. I was lucky that all information, games, files remained on the primary harddrive without corruption. Upon the completion of the reload, the USB devices worked properly and any Other Device errors were cleared up. My USB started working properly with newly installed devices.

    Hope this helps

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