only half page prints

**asm481** · December 5th, 2004, 05:38 PM

Have an epson Stylus Color 880 here, O/S is XP Pro. Problem started when I installed my Microtek 4800 scanner. Now the top half of a page prints, printer pauses then coughs out the rest of the sheet unprinted. I have reinstalled the printer drivers and still no change. Any clue where I go now to straighten this out? It is a fairly fresh install of XP and seemed to print fine till I wanted to scan some pics.

**Archer** · December 5th, 2004, 05:41 PM

Hi asm481
Are both devices USB,parrallel or a mixture of both?

**asm481** · December 5th, 2004, 05:51 PM

Originally Posted by Archer

Hi asm481
Are both devices USB,parrallel or a mixture of both?

thanks for the reply....both are usb

same setup was working fine in 2000 pro!

**Archer** · December 5th, 2004, 05:58 PM

If you disconnect the scanner does the printer complete its print cycle?

**asm481** · December 5th, 2004, 06:02 PM

Originally Posted by Archer

If you disconnect the scanner does the printer complete its print cycle?

nope...unplug scanner still no good printing

**Archer** · December 5th, 2004, 06:10 PM

Try this first:
Is there a printer self test to determine if a problem is caused by the printer?

A:

You can run a self test on the printer to determine whether a problem comes from the printer or some other source. Follow these steps to run the printer check:

1. Make sure both the printer and computer are turned off.

2. Disconnect the interface cable from the printer.

3. Make sure paper is loaded in the printer.

4. Hold down the Load/Eject button, then press and release the power button. Continue holding down the Load/Eject button until the power light starts to flash, then release it. The printer prints one page showing its ROM version number, ink counter, and a nozzle check pattern. If the pattern has gaps in its dots, you need to clean the print head.

5. To end the check, turn off the printer after it prints the check page. Then reconnect the interface cable and turn on your printer and computer. If the check page prints, the problem probably lies in your software settings, the interface cable, or your computer. If the check page doesn't print, you should contact EPSON technical support.

**asm481** · December 5th, 2004, 06:26 PM

That only prints a small amount of data on the top of the page. Not where the problem lies! I ran that test anyhow just for grins and the print test works but still problem in other proggy's

**Archer** · December 5th, 2004, 06:35 PM

If you go to printer properties and use the print test page does it print the complete page?

**asm481** · December 5th, 2004, 06:40 PM

Originally Posted by Archer

If you go to printer properties and use the print test page does it print the complete page?

nope and i have played with all the different settings in setup and and preferences to see that i have the page set right

the printing always starts just fine and then stops like dead center of the page

**asm481** · December 6th, 2004, 08:00 PM

Still no fix here...I E-mailed Epson support and got a reply telling me to remove software, files and references in registry. Followed their instructions to the letter and still no good. Any help here?

**asm481** · December 8th, 2004, 08:06 PM

Well, after days of pulling my hair out and going 'round with Epson techless support I have found that in fact the printer itself is dead...Just happened to go at same time as sanner install. And to think I fought hard cause I thought I had some setting wrong. I tried the printer on my laptop and it did the same thing. Then I pulled out an old LPT cable and tried it in that mode. Printer is toast. Worst thing is I just bought new ink for it!

So Santa's gonna have to bring me a new printer!