Hi. I'm trying to help out a friend with a Compaq Laptop and a Conexant HSFiV92 MiniPCI modem.

She can't connect to internet at her apartment Building A) with her laptop (AOL). I installed another ISP, still no luck. Various 'can't connect to network' messages. Worked for hours with AOL. Nothing wrong.

I can connect with her laptop at my apartment (Building B) no problem.
Connects every time.

Took it to her neighbor ( building A) across the hall. Neighbor also has AOL and a desktop and connects fine. Can't connect with the laptop.

Changed phone cords, plugs, etc.

So, ...can't be the laptop because it's just fine at my place
Can't be the building because the neighbor's desktop works
Can't be the apartment because the laptop doesn't work at the neighbor's apartment either, yet the neighbor's computer does.

Is a laptop modem more sensitive than a desktop? Could it be a combination of building/apartment wiring and different modem brands? Remember that it works at my place next building and I think all the buildings are wired the same, but I don't know. Are laptops or laptop modems more sensitive?

Can anyone venture a guess? Thanks. Miriam