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October 12th, 2005, 08:45 AM
#1
Problems installing NAV 2005
Need help finding a tool or utility that can completely remove Norton Anti Virus 2005 from this box. The box was totaly infested to the point it disabled the NAV, and the live update. I used the uninstaller, plus did all i could in the registy to delete NAV entries. When i try to re-install all i get is this message " Setup has detected that a previous install or uninstall has been completed but requires a restart. Please restart your computer then launch setup again." I have done this on numerous trys to no avail. Any ideas? Thanks Guys.
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October 12th, 2005, 08:53 AM
#2
Try disable instmsi.exe installer from task manager if it is there.
Click on installer in task manager and then click end task
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October 12th, 2005, 09:00 AM
#3
So sorry the box has Win ME installed.
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October 12th, 2005, 09:02 AM
#4
MegaMod
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October 12th, 2005, 10:47 AM
#5
Registered User
Just had this very issue removeing Nav 2004 and installing 2005
Go to the Temp folders and clean them out totally
C:\Windows\Temp
and other temp folders you find
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October 12th, 2005, 02:35 PM
#6
Registered User
I cannot seem to find the link, but there is a download from symantec that will completly remove all of nortons programs from the computer.
I will try and post the link when I find it..
"good luck"
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October 12th, 2005, 04:12 PM
#7
Driver Terrier
manually uninstall norton 2000-2003
remove norton 2004-2005
READ THESE ARTICLES CAREFULLY - some things require you click links to other documents and follow further or different instructions.
Never, ever approach a computer saying or even thinking "I will just do this quickly."
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October 14th, 2005, 08:14 PM
#8
Registered User
I came on here about an hour ago intending to post my problem and saw this thread. I have been trying to reinstal Norton Systemworks and NAV 2005 for weeks after I deleted it for some stupid reason when I was still stressed after our house move. I was so desperate I was even going to format my drive and do a clean instal of an otherwise good Windows XP Pro SP2 having already done an extensive Registry edit. I am so glad I found this and so grateful to Noo and everyone even if it wasn't me who asked for help on this thread. Your instructions and links were clear and helpful.
I downloaded the symNRT tool and I also cleaned the temp folder then I used msconfig to reinstal Systemworks/NAV 2005 in no programs load mode and it worked and I have just finished getting live updates in minutes with my lmb broadband. It was all so easy once I knew what to do. Thank you
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October 14th, 2005, 08:19 PM
#9
Registered User
Glad you saw it and it worked
Makes it all worthwhile
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October 15th, 2005, 03:53 AM
#10
Driver Terrier
Your welcome MorseLady
Never, ever approach a computer saying or even thinking "I will just do this quickly."
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October 17th, 2005, 07:53 AM
#11
Thanks guys. I tried all of the above, but for this box it was a complete do over because of the time element to get this system back up. Great info though for any problems down the road with NAV.
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