[RESOLVED] Packard Bell Diamond 1200 Plus Scanner.

[Trainshed Terry]

HELP REQUIRED PLEASE.

I have recently purchased a 2nd hand Packard Bell Scanner. The scanner it self is in great condition..................small problem the CD that contains the drivers and other software is in unusable condition as you can see by the attached link to image view the image.

http://www.macavoyt.freeserve.co.uk/Danaged%20Disk.jpg

Please is there any one out there that could advise me as to get my hands on this disk which contains the following.

Ulead PhotoExspress SE

FINEREADER OCR

Or could some advise me where to go to to get the software and drivers other that the Packard Bell web site which it appears to be some what :butt: of a joke.

Thank you yet again.

Regards Terry.

[Ferrit]

Well first off what windows version?
If its XP they are here
http://support.packardbell.com/nl/my...an1200plus.exe
This will only give you the install not any of the software
Windows scanner and camera wizard will use it till you fins scanning software

Download and doubleclick the file to install the drivers on your system BEFORE the scanner is connected to your system. Once the setup has finished, the scanner can be connected and Windows XP will detect and install the correct drivers automatically

[Trainshed Terry]

Well first off what windows version?
If its XP they are here
http://support.packardbell.com/nl/my...an1200plus.exe
This will only give you the install not any of the software
Windows scanner and camera wizard will use it till you fins scanning software

Download and double click the file to install the drivers on your system BEFORE the scanner is connected to your system. Once the setup has finished, the scanner can be connected and Windows XP will detect and install the correct drivers automatically

Hello,

The version of windows that I am running is Windows XP home, services pack 2.

That is the 5th time that I have tried to get the scanner to work but with no success.

I get a pop-up that says the following "The scanning software could not be found or your scanner is not connected. Please make sure that your scanner and your software are properly installed."

Yes the scanner is connected to the computer, because when I go to my computer there is a icon for the scanner.

I think the problem is that I do not have the software to make it work.

I only paid £6.00 + PP it is so frustrating not being able to use the item in question.

Regards.
Terry.

[slgrieb]

If you followed the driver installation instructions, and the scanner still isn't working, I'd say you have a defective scanner. For grins, try it on a different computer and/or OS. Bet it still won't work.

[NooNoo]

The software you mention Terry does NOT drive the scanner. Sounds like you paid 6 bux for a pig in a poke.... or didn't install the drivers fully before plugging in the scanner if it is usb.

If it's parallel, then it may be your settings for the parallel port.

[Trainshed Terry]

The software you mention Terry does NOT drive the scanner. Sounds like you paid 6 bux for a pig in a poke.... or didn't install the drivers fully before plugging in the scanner if it is usb.

If it's parallel, then it may be your settings for the parallel port.

Hi, I down loaded the drivers from the Packard Bell web so in theory they should be the right drivers..................as every thing I did was take from the instruction as the drivers installation instructions.

Regards.

[NooNoo]

So it works now?

[Trainshed Terry]

So it works now?

No it dose not work!!!!!!!!!!!!!!!!!!!!! I have tried to use on my laptop but the result was that this drive will only work with 2000NT.............

Next.

Terry.

[xpuser357]

I believe you need to talk to person that sold it to you and explain problem
and hopefully they are understanding. And reimburse you

[NooNoo]

No it dose not work!!!!!!!!!!!!!!!!!!!!! I have tried to use on my laptop but the result was that this drive will only work with 2000NT.............

Next.

Terry.

What drive? I thought you were talking about a scanner?

[NooNoo]

this is the UK version of the xp driver from packard bell.

if you have an sis chipset you will need this too

While you are at it confirm you have the right scanner

Finally confirm that the following quote is the way you installed the scanner

Download and doubleclick the file to install the drivers on your system BEFORE the scanner is connected to your system. Once the setup has finished, the scanner can be connected and Windows XP will detect the scanner and install the correct drivers automatically.

[Trainshed Terry]

I believe you need to talk to person that sold it to you and explain problem
and hopefully they are understanding. And reimburse you

I have contacted the seller and he sent me the link for Packard Bell web site.

I have just tried it for the 5th time and it still dose not work.

Now where did I put that TNT.

Regards
Terry

[Trainshed Terry]

this is the UK version of the xp driver from packard bell.

if you have an sis chipset you will need this too

While you are at it confirm you have the right scanner

Finally confirm that the following quote is the way you installed the scanner

In reply to you above the answers are as follows.

Yes I Have down loaded the correct drivers from the Packard Bell web site 5 times along with patch for sis chipset.

Yes I do indeed confirm that it is a Packard Bell Diamond 1200 plus usb Scanner.

And I did everything that is in your quote.

NEXT!!!!!!!!!!!

Is there anybody wish to purchase a scanner with broken software disk please do contact me.

Regards.
Terry

[slgrieb]

Perhaps you could use it as a decoration in a shrubbery? As an alternative, throwing it at a brick wall could provide a few moments of amusement. Or, even better, if you know anyone artistic, something interesting might be done with the scanner to make it resemble a crocodile. Heck, just ship it to me, and I'll let my younger daughter see what she can make of it. We can split the profits. really.

[Trainshed Terry]

I believe you need to talk to person that sold it to you and explain problem
and hopefully they are understanding. And reimburse you

I recontacted the seller and he/she has refunded my money and I shall be posting the item back to the vendor tomorrow.

Regards.
Terry.