Microsoft Wireless Keyboard not working --mouse working though..

**lang1** · November 13th, 2005, 09:31 PM

I didn't know where else to post this haha. So here's my problem, I was playing a game, and suddenly, my keyboard just stops working. I've replaced the batterie with brand new ones, and it still doesn't work. I haven't tested it on my other system yet, but I will. I have the Microsoft Wireless Optical Desktop with the Wireless Optical Mouse and Wireless Multimedia Keyboard. I've also tried using USB instead of PS/2, and still nothing...

**Kodiak** · November 14th, 2005, 09:26 AM

Stupid question but did you make sure you reconnected the keyboard to the reciever with the connect buttons on both keyboard and reciever in the correct order.

**lang1** · November 14th, 2005, 03:21 PM

Yes, definitely.

**NooNoo** · November 14th, 2005, 03:36 PM

Have you uninstalled the drivers in safe mode, then reinstalled them?

Test the keyboard on another system. I did have a wireless desktop apparently die this way before, the keyboard and mouse where fine, it was the transceiver unit that died.

**slgrieb** · November 14th, 2005, 06:33 PM

OK, I'm sure you rebooted the machine and only the mouse worked? Sometimes, one of my computers won't detect the keyboard on a reboot. So I re-reboot and everything is fine. It is also possible that the keyboard driver (and not the mouse driver) has been corrupted and may need to be reloaded. You'll have to do it from a wired (PS/2 preferred over USB) keyboard. If the keyboard still tanks, its bad.

**lang1** · November 15th, 2005, 03:42 PM

I don't think I installed any drivers for my wireless keyboard.

**slgrieb** · November 15th, 2005, 06:58 PM

Srcrewy as it may sound, MS has IntelliType software for your keyboard, and IntelliPoint software for your mouse. Installing software for the combo should have set up both, but it doesn't always happen. Browse the CD and run the IntelliType setup setup, just to be safe, but I still think the keyboard is defective.

**lang1** · November 16th, 2005, 04:31 PM

The keyboard doesn't work on the other system. I think my keyboard is dead.

**NooNoo** · November 17th, 2005, 04:41 AM

MS are very good at warranty replacements... is the keyboard still in warranty?

Before contacting them ensure you try everything here

then look here for "call our contact centre" - the page you are directed to will differ based on your computer's country code.

**arch0nmyc0n** · November 17th, 2005, 01:35 PM

I've had it happen once or twice where people put the batteries in the wrong way round... I'm not an electrician and don't understand the concept or rules but when I turn them around it seems to work. Also in certain situations rolling the batteries a bit can sometimes help.

**NooNoo** · November 18th, 2005, 01:28 PM

Batteries are direct current, so it matters which way round they are. In AC current the positive switches back and forth (hence alternating). In batteries that doesn't happen, so if they are the wrong way round they simply don't work... worse, in older equipement it could actually blow the circuit board it was powering.

**arch0nmyc0n** · November 18th, 2005, 01:54 PM

Wow, so I was right not even knowing what I was talking about? Go me!

**confus-ed** · November 18th, 2005, 01:58 PM

I'll make you feel even better now, & tell you that by rolling the batteries about in your hand, you were increasing their temperature & thus the chemical reaction which creates the current & thus squeezing the last bit of life out of any failing ones, so right on that too !