I-Tunes Installation = no internet-HELP

[Ms.G]

I was installing my I-Tunes and the directions told me to go to the system configuration utility and uncheck all boxes under services and click I-Tunes. That went well----now that I have reversed everything (rechecked all of the boxes)--I have no internet service. Any ideas?

I hook up to the net through ethernet. This is a Dell Dimension w/ Windows XP.


This is a DSL Modem--


Under the System Configuration Utility--under Services the status for the following services is stopped (instead of running)

Application Layer Gateway Service
Application Management
Asp.Net State Service
Windows Audio
Background Intelligent Transfer Service
Computer Browser
Symantec Event Manager
Symantec Network Proxy
Symantec Password Validation
Symantec Setting Manager
Indexing Service
Install Driver Table Mananger
ISSVC
Office Sourc Engine
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC) Locator
SavScan
ScriptBlocking Service
Symantec Network Drivers Servic
Symantec SPBBCSvc
SymWMI Service Telephony

**All of these are checked--but the status is stopped. I tried system restore--but that did not change anything. This is a new problem for me. I hooked my modem up to my laptop to check--and its running fine.

HELP!!!

[TripleRLtd]

Geesh, what "directions" exactly told you to do that????
Listen: you need to restart ALL the services that you disabled.
I am not going to go into all the services that you disabled, but go back into the management tool and change them back to automatic, and then click "Start", to start them manually.
Again: I'd really like to know where and how you got those disasterous instructions???

[Ms.G]

Geesh, what "directions" exactly told you to do that????....Again: I'd really like to know where and how you got those disasterous instructions???

Apple Tech-- the normal installation was not working...so someone from Apple Tech told me to go through this long process-- the article can be found at www.info.apple.com/kbnum/n302538.

[Larommi]

After following RRRRRRRRRR's advice I would check your firewall and make sure its not blocking you.

I checked itunes configuration and there is nothing there that would block you. I know I have my Windows firewall disabled.

My guess is Norton originally blocked you, and by disabling what you did you crippled your internet.

If you can get back on the internet after turning everything back on but still cannot get into itunes, try turning off Norton and see if iTunes works.

Take a look at the some of the links at the bottom of the page here http://search.symantec.com/custom/up...=gbh&qt=iTunes and see if any of that helps you.

[geoscomp]

are you sure that you followed that set of directions exactly? I'm thinking you may have missed number 9:

Make sure that "Hide All Microsoft Services" is selected.

[TripleRLtd]

are you sure that you followed that set of directions exactly? I'm thinking you may have missed number 9:

Yeah, that is what it must be. At least now, that "advice" makes sense.