just wont work

[kevings178]

i have got a samsung dvd wr external unit tsst cd/dvdr tsh552u it used to work fine then it didn't my computer recognises it is there but when i try to copy any dvd i just get an error saying cannot copy to dvd i have used different types of discs but still nothing can any one help ps when i have failed to copy the drive in my computer reverts to a standard cd rom drive i then have to reboot to get it recognised as a dvd wr again i am really a beginner can anyone help please i forgot to mention if i use the drive in another computer it works just fine

[Mayet]

What software are you using to copy the dvd's or copy to dvd?
If it works fine in anotehr system that could be where the problem lies.

[kevings178]

thanks for your reply iam using nero sony sonic copy all of which are on my sons computers which as i say work fine

[confus-ed]

Multiple burning software present often causes problems, try taking one off for now & see if that makes a difference.

Each bit of burning software uses its own engine to do the burning part with (windows has native drivers for reading), & they are called 'class filter drivers' by geeky, folks like me...

Run the tool caled 'class filter driver load order' & post up the results, & this'll help me/someone confirm that you only have one bit of burning software present, & at least eliminate that as a possibility

[kevings178]

hi back again only got nero now here is the results of the filter scan
dvd reader upper device filter rebook

driver name redbook sys
file location c:windows\system32\drivers
file discription redbook audio filter driver
file version 5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
product name micrsoft windows operating system
product version 5.12600.2180(5.1.2600.2180)
company name microsoft corporation
copyright microsoft corp

no lower filters

tsst corp cd/dvdw ts-h55u usb device upper device filter redbook

driver name redbook sys
file location c:windows\system32\drivers
file desciption redbook audio filter drivers
file version 5.1.2600.2180(xpsp_sp2_rtm.040803-2158
product name micrsoft windows operating system
product version 5.12600.2180(5.1.2600.2180)
company name microsoft corporation
copyright microsoft corp

lower device filter imapi sys
file location c:windows\system32\drivers
file description IMAPI kernal driver
file version 5.1.2600.2180(xpsp_sp2_rtm.040803-2158
product name micrsoft windows operating system
product version 5.12600.2180(5.1.2600.2180)
company name microsoft corporation
copyright microsoft corp

i hope this is all info you need thanks

[confus-ed]

Ok so your filter drivers seem as they should be, at least the bottom bit is right - I'm a bit puzzled why it says 'no lower filters' in the middle when there is one though .. It should only say that if its a rom device.

How many devices have you got cd/dvd wise, just this external unit ?

[kevings178]

two devices dvd rom dvd wr drive the dvd rom gave me no lower filters

[confus-ed]

.. been awol for a bit ! .. if you still want help on this please re-post something so I know ..

[kevings178]

still here still no joy

[confus-ed]

Nero should have a lower class filter file called pxhelp20 for some & most later versions - when I check

So I think try removing your current version of nero (the one bundled by sony instead of or as well as 'sonic now', is version 6.0 & there's loads of updates or 7.x) & then try the latest trial from nero & see if that makes a difference.

[kevings178]

thanks will try that ? at the moment computer in shop/sickbay major probilems
kevin

[confus-ed]

.. at the moment computer in shop/sickbay major probilems ..

So get them to look at this too , what takes seemingly 'ages' here to get through in terms of 'quick fixes' should take a bench tech in a shop about 1/2 an hour or so & may well save you tearing your hair out !!