Compuserve

[JonNoH]

I have someone who has used, and still uses Compuserve to get online. I just recently got him up onto aDSL and his compuserve application sometimes will not display anything (text or graphics) in the windows that are opened - only an asterisk shows in the top left corner.

Machine is a DELL laptop with fully patched/updated XPsp2 and the latest/updated software from CS...

Any help would be greatly appreciated - the CS site is not exactly tech-centric for troubleshooting their application!

[arch0nmyc0n]

Does anything else work like IE or other internet related software?
HAve you directly contacted Compuserve about this problem?
Have you tested it on another connection/system?
While I know this isn't what your looking for but I feel I must ask, what is it that he needs to use compuserve for? Isn't there some other programs or website that would offer the same thing?

[JonNoH]

IE still works - and his Compuserve account is still availible through their web-access. I'm going to wean him off of the Compuserve application. He can still get to his emails through the web interface, and that is his primary concern.

He was using dial-up, so the Compuserve access was "ok" (like AOL)

I guess it's like those folks who love AOL - it's what they are used to, they like the interface and the way it "guides" them through the perils of the internet.

I still have not found anything on the Compuserve website, even after logging in as a user. I have not contacted CS regarding the error - I was hoping that someone else had stumbled on a similar situation.

[jimmm33]

Is he running the latest version of CS? (Compuserve not Counter-Strike )

After updating it I would call them.

[rgharper]

I'd bet on a "web accelerator" or something similar that works fine with the dial-up but doesn't like broadband.

[JonNoH]

When I first got him up on the DSL, this problem showed up. So I updated his Compuserve installation to the most recent (I think the release is 7.0). I think that the application may have even updated itself after the install.

That worked, once (maybe twice), then the problem came back.

I had not thought of a web-accelerator that may be a part of the "Compuserve experience". I did not see anything configuration-wise in that regards, but it may still exist! I'll look again...