Windows Update - Windows Installer 3.1 fails to install
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Thread: Windows Update - Windows Installer 3.1 fails to install

  1. #1
    Registered User TangleWeb's Avatar
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    [Resolved] Windows Update - Windows Installer 3.1 fails to install - Access denied

    Apparently this is a common problem;

    I performed a repair install of Windows XP Pro OEM with sp2 & when I go to Windows Update it wants to install the Microsoft Windows Installer 3.1. The update fails & requires a re-boot. I downloaded the redistribution copy of Installer 3.1 & installed & it fails towards the end saying “access denied”

    ~Dave
    Last edited by TangleWeb; June 29th, 2006 at 06:33 PM.

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    Windows Installer changes your registry as you add or remove programs. Thus, it is a sensitive and generally protected Windows resource.

    It is possible that you could seriously damage not only your registry BUT you OS if you persist in this so I suggest you back up the registry before doing any more.

    There are others here much brighter than me in this issue BUT I caution you to go carefully.

  3. #3
    Registered User TangleWeb's Avatar
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    I backed up the Registry & created a Restore Point.

    Logging in as Administrator didn't have any effect either, install still fails. Redistribution (KB893803) fails with "Access Denied" error & un-installs.

    Installation Failure Error Code is; 0x80070005
    Last edited by TangleWeb; June 29th, 2006 at 04:47 PM.

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    Registered User TangleWeb's Avatar
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    I was able to score a free support call from M$ I spoke with a nice young lady (Liji) in New Delhi, India, who had me reset security Settings back to defaults, Article ID: 313222

    This fixed my issue. I was able to install the redistribution Windows Installer 3.1 & all High Priority, Software & Hardware updates after re-setting the security settings.

    ~Dave

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    I am sorry then that my suggestion did not help you through this time of trouble.

    May your camel bring you good fortune and prosperity in the future.


    Blessings be upon you.

    And I AM NOT kidding!

    gl


  7. #7
    Registered User TangleWeb's Avatar
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    Quote Originally Posted by CCT
    I am sorry then that my suggestion did not help you through this time of trouble.

    May your camel bring you good fortune and prosperity in the future.


    Blessings be upon you.

    And I AM NOT kidding!

    gl

    I do appreciate your posts. the link you provided was in the right general direction, I was just happy to get M$'s hand-holding on the phone I was in no mood to manually edit the Registry, that's for sure!

    I appreciate the blessings as well, every little bit helps

    ~Dave

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