USB2.0 MFP(Hi Speed) - Help

[redman68]

Hi, i've just bought a new printer, an Epson R340 Multifunction Printer. When i try to install the printer the 'Found New Hardware Wizard' tries to install a 'USB2.0 MFP(Hi Speed)', but i don't have, and i can't find a driver for this.
I am running Windows XP SP2. i have USB 2.0 (VIA USB Enhanced Host Controller according to my Device Manager). My Old Epson printer worked fine.
P.S. please explain your answers as if i was a child, because i'm not technologically gifted.
TIA

[CCT]

The users' install guide is fairly straightforward - make sure the printer is 'OFF', connect cable to USB port and printer, insert CD, start the Easy Install and follow instructions.

Where are you having the problem?

edit: ftp://download.epson-europe.com/pub/...son26694eu.pdf


same guide

[redman68]

Thanks for the speedy reply. I followed the installation instructions to the letter, but during the installation it says, 'now switch on printer'.....'trying to connect', but was unable to do so. So i stopped and re-booted and got the 'USB2.0 MFT (Hi Speed)' driver request. i have tried completely uninstalling the printer and all previous printers as well, but it's no happening.

[CCT]

First, make sure you are using a USB 2.0 port. If the USB 2.0 is an add-on card, you may have both 1.1 and 2.0 .

Then, assuming you have removed the printer install software using add-remove programs, try going through the process again - IF you get the problem connecting, write down exactly what message(s) you get and let us know.

At that point, you might also wanna look in device manager (start, control panel, system, hardware, device manager) and look in either 'printers' or 'other devices' for any 'yellow-exclamation-marked' items, right click them and look at properties for the eror code and brief explanation and report those as well.

EDIT: if you go here:

http://www.epson.com/cgi-bin/Store/s...odoid=58654762

and then goto the 'troubleshooting guide' page and click the 'installing software' entry you will link to another page where you click 'printer software installation never finished' and then link to operating system page and then click 'how to reinstall the software' get the proper method on how to uninstall and re-install.

[redman68]

here goes;
Yes it's definitely a USB 2.0 port via a PCI Add-on Card (have tried all ports on computer just in case before i came on this site)

When installing the program says connect USB lead and switch on computer...communicating with the computer.Please wait for 2 minutes.
At this point the 'Found new hardware wizard' kicks in trying to install USB2.0 MFP(Hi-Speed)
Next message from installer says 'The product cannot be recognized, check the problem solver to find the solution to the problem and then click retry'

I looked in the device manager and there is a yellow Question Mark over 'other devices'-'USB2.0 MFP(Hi-Speed)'. So...properties show a diamond emblem? then;
USB2.0 MFP(High-Speed)
Device Type: other devices
Manufacturer: Unknown
Location: Location 0 (USB2.0 MFP(High-Speed))
The device is not configured correctly (code 1)
To reinstall drivers for this device click reinstall driver

On the details Tab, under 'device instance id' it shows;
USB\VID_04B8&PID_081E\L09P20611042303070

Thanks

[CCT]

Try my editted advice above:

[NooNoo]

SP2 does incorporate the SP1 usb fixes

Epson printers are a PITA when they don 't install right... you have to unpick them by hand.

Start by going into safe mode and add/remove programs - remove any and all epson software (don't forget that ink monitor). Then uninstall the scanner and printer drivers that exist in the device manager.

Reboot to normal mode. Install the drivers on the CD but do NOT connect the printer until asked to do so. When you do, plug in the usb, then the power - the printer should come on, self test for a bit and then set itself on line. If it still doesn't install, then get on to Epson, it could indicate a fault and since this is a new unit, you don't want to void the warranty by tinkering.

[NooNoo]

CCT that method is what causes the driver installation problem in the first place.

Golden rule of USB device installation - Drivers first, then the device is plugged in (preferably after a reboot or when the software requests the device).

[CCT]

Yes, but when that doesn't work what does it matter?

[NooNoo]

It matters because as I explained, the driver files have to be removed before successful installation can be attained.

[CCT]

The XP driver is on this page - perhaps the disk you got is bad - ?

Anyway, after removing the previous software from add/remove and keeping the printer disconnected, you can try downloading and installing the Epson driver at that link.

http://www.epson.ca/cgi-bin/ceStore/...ndows&x=20&y=6

[redman68]

Hi Guys, me again. I've been through everything you suggested, but it keeps coming back at me asking me to find driver for USB2.0 MFP(Hi-Speed). If you can come up with any more ideas i'd appreciate it. If not, then thanks to everyone for trying

[CCT]

Well, I am outa ideas good or bad. NooNoo may have some additional thoughts, or someone else.

If you do resolve this, PLEASE post the solution to help others.

gl

[MobilePCPhysician]

Copy down the name of the file. Look for it on the cd. Look in all the folders. It is there.

[NooNoo]

digging around, it may be looking for "usbprint.inf" which will be in C:\WINDOWS\inf (or should be). Point to that, what happens?