Failed Internet connection

**forwindri** · June 13th, 2007, 10:40 PM

I am connected to the internet with my cable company's dsl internet connection. I tried to connect today and got the "page not found" message. My internet connections shows that it's ok. I turned off the firewall but nothing happen. My cable company said it's some software that I have installed. But I don't know where to go from there without cleaning the whole drive.

**NooNoo** · June 14th, 2007, 04:14 AM

well, what software have you installed recently? It could be spyware/trojan/virus infestation. Have you tried restting tcp/ip and winsock? (I am assuming you run xp)

**forwindri** · June 14th, 2007, 10:05 AM

I installed Microsoft Office 2002 and AVG antivirus. I uninstalled Norton antivirus, Microsoft Office 2000, and the trial version of Microsoft Office 2003. I have a HP Pavilion running XP Media Edition. I have not checked the settings you mentioned yet.

**NooNoo** · June 14th, 2007, 10:09 AM

uninstalled Norton? That's a likely cause... did you use the norton removal tool? Norton uninstaller that comes with the program is not so hot...

**forwindri** · June 14th, 2007, 11:15 AM

I used add or remove in control panel

**NooNoo** · June 14th, 2007, 11:18 AM

not enough, norton doesn't like being uninstalled.

**forwindri** · June 14th, 2007, 11:30 AM

Norton came preinstalled and is on my HP installation disk. Do I need to re install everything?

**NooNoo** · June 14th, 2007, 11:45 AM

no, just norton from the cd - it usually comes on a separate utilities cd...

**slgrieb** · June 14th, 2007, 04:59 PM

Forwindri, a little more info about your hardware might help. First of all, I'm surprised that your cable provider offers DSL. Are you sure you aren't on a cable modem? If you are, you should shut down the computer, unplug the power and the coax cable from the modem, as well as unplugging the power to your router if you have one. Let it all sit for at least one full minute.

Next reconnect the cable to the modem and power up the modem. After it finishes its diagnostic cycle, power up your router (if any) and wait for its diagnostics to finish, then reboot the computer and see if you connect to the net. If you are on DSL, you should try pretty much the same procedure, but it isn't necessary to unplug the phone line to the modem.

Of course, I'm assuming in all this that your ISP ran some sort of tests to be sure that communications with the modem were good, right?