Hang up on Adobe Reader

**MorseLady** · June 3rd, 2007, 06:34 AM

I have Adobe Reader 7.1.5 which I recently updated to 7.1.9 after which I found I could not download new PDF files although I can open those already on my computer. I did a system restore back to the last system checkpoint before I installed the Adobe update so I am back to 7.1.5 but it makes no difference. My computer runs runs XP Pro SP2.

The problem is I go to download a PDF file and I get a plain white page which hangs and I have to ctrl alt delete to get rid of it and the Windows reporting tool suggests malware or virus causing an Explorer hangup which is why I am posting my query here. I have run a virus scan and AdAware, any ideas please?

**BOB IROC** · June 3rd, 2007, 08:11 AM

Have tried upgrading to Acrobat Reader 8 or completely uninstalling Acrobat reader and reinstalling it?

**Ferrit** · June 3rd, 2007, 08:30 AM

Definetly go to add remove programs and remove all acrobat totally and then do a full reboot then install 8

**NooNoo** · June 3rd, 2007, 08:51 AM

Yup, 7 is definitely buggy, 8 is much better. Uninstall 7 first, then go to http://www.adobe.com/downloads/ and click on the dark red icon for 8 to the middle right of the screen.

**MorseLady** · June 3rd, 2007, 10:03 AM

Acrobat 8 is not free like 7 and previous versions!

**BOB IROC** · June 3rd, 2007, 10:17 AM

Originally Posted by MorseLady

Acrobat 8 is not free like 7 and previous versions!

Acrobat Reader 8 is FREE. I have it installed on all my computers and thousands of computers in my school district and there has never been a charge.

Just go to www.adobe.com and click the link on the main page that says "Get Adobe Reader"

Now if you are talking about Acrobat Standard or Professional those are not free and never have been free.

Reader allows you to view and print PDF files and Standard/Pro allow you to create/modify PDFs

**Ferrit** · June 3rd, 2007, 11:59 AM

http://www.adobe.com/products/acrobat/readstep2.html
Click the Download Acrobat Link its free

**MorseLady** · June 3rd, 2007, 05:37 PM

Thanks and am downloading it right now!

Oh dear! It won't instal reckons I have an older version of 8.0 that won't uninstall but it was 7.0.9 i installed that messed things up a few weeks ago. I also tried to instal 7.0.7 but that also says cannot uninstall old version and I desperately need to get two newsletters I subscribe to that are PDF so will have to use the other computer to get them.

Is there anything I can do or does it mean a Windows reinstall? I have tried to uninstall from addand remove programs but does not work.

**NooNoo** · June 4th, 2007, 01:27 PM

You will have to remove it manually there are instructions for 6.0 here just in case (scroll down for xp)

removal instructions for 7 are a bit more involved but nonetheless should work fine for you.

**MorseLady** · June 5th, 2007, 07:45 AM

Thanks Noo. I have looked at the instructions but they are too complicated for me as since my nervous breakdown recently and I am still shaky, I find things hard to comprehend and I am sleep deprived. Come to terms with losing my husband but have got issues with where I live and with being unable to contact my Brother. I have lost nearly all my skills, not just IT but music and other things.

I have my late husband's computer running on my wireless network and it's nearly the same as this one and it hasd a working copy of Adobe Reader so I will use it to download PDF files and I can read those I have already on this computer. I know I should format and reinstall XP as it's been on since I bought the computer two years ago and this computer is in a mess but it was a real struggle doing my husband's computer and remembering how to reinstall Windows and I am scared I might mess it up. Is this the geek who had a crack at a couple of MCP exams and who has done City and Guilds Level three network management on Server 2000, oh dear!

Thanks again and sorry for being so daft.

**NooNoo** · June 5th, 2007, 01:15 PM

One step at a time. Quit pressuring yourself. You found a way to make it work for the time being, that's the problem solver in you!

**MorseLady** · June 6th, 2007, 04:04 AM

Thanks Noo I will ease off myself a bit. I have been overdoing things and working in the garden to exhaustion in an effort to forget my loss but I must slow down and quit worrying maybe then my skills will come back to me.