Anyone Use Verizon DSL?

[Niclo Iste]

I'm in the Pittsburgh area of Pennsylvania and I use Verizon DSL. For the past 3 days their service has been on and off nonstop. Every 15 minutes I am without internet from anywhere of 5-45 minutes at a time. Has anyone else had an issue? I know of several people in my local that have this going on as well but Verizon has only been able to tell me it must be my phone cord going to the modem. I highly doubt everyone in the surrounding 15 miles has a bad phone cord all at once. So has anyone if they have dealt with this current issue found out what really is going on? I was going to go to FIOS but if their FIOS is just as reliable as this I'm more inclined to get cable internet again not that comcast had a good track record either but at least they told me what the problem was instead of claiming an issue on the other side of the state in Philly is why MY connection is bad.

[Guts3d]

I use Comcast here, only because the better half likes the discount for phone and internet service. I have a few customers with DSL, and once I switched them from using a USB cable from the modem to using a CAT5 cable, the problems lessened or disappeared. Also, the software and modem that Verizon provide is suspect, to say the least.

[Niclo Iste]

Thanks for the input Guts3d. Had I seen this post before I went home last night I'd agree. However today it's all perfectly fine. Only took about 12 calls to tech support and billing while getting credits for my account. Someone over there should leave a note on my account stating "he knows what he's talking about take it to tier 2 and check the internal system." I get tired of the ritualistic "sir can you find the modem it's a little black box with flashing lights and push the little button". Too bad it's not a law to only hire CSRs that are from the same country as the people they are talking to because they never understand my clearly pronounced words stating to them I have already done this crap let's get to the step where you fix what's wrong on your end.

[Pinnacle]

I imagine this is just a local issue. My mom uses Verizon for DSL in Michigan and has great service. It's just the luck of the draw.

[Niclo Iste]

That's kinda why I put that I'm in Pgh. But thanks for the input. It's more a matter of their service sucks when you need an issue resolved. They're now sending techs over and going to replace my lines etc. etc. all because I stated I'm dropping them. A little too late because on the 17th my account with speakeasy starts. However since I've had over 2 weeks of useless service I'm going to milk them for whatever labor I can and then put a stop payment on the billing they claim they can't credit back to me. Nice thing is speakeasy has only support given by people who have grown up speaking the same language as me so I am sure the communications of something is wrong will be a lot less troublesome.