Hello,

I would appreciate advice from anyone on this problem I am having!

I recently tried to burn a ITunes Playlist to CD using the built in Burn Disk function on the ITunes Playlist screen. It gave me an error, "Disk burner or software not found." I ran a diagnostics test in ITunes, and it can't seem to work with the CD/DVD drive on my Dell Inspiron 640m, with drive model TSSTcorp TS-L632D.

I called both Apple and Dell Support and downloaded the latest firmware for the TS-L632D drive from Dell support web site. It didn't help. Apple and Dell both don't seem to have an idea why this is not working.

Any ideas for what I need to do to get this to work?

Thanks!