IE does not run
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Thread: IE does not run

  1. February 3rd, 2009, 03:33 AM #1
    Mr_Miyagi
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    IE does not run

    anyone know why, if IE is opened from another application for example a web design software app to preview a site, it is OK and runs normally BUT if run from a shortcut / start menu item or any other direct method it doesn't... (IE appears to load and then disappears - checking task manager there is no sign of explorer except for the usual desktop one).

    Its running on XP with the latest updates, etc. I have resorted to Firefox in the meantime, which is fine and rarely crashes (!) .. lol
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  2. February 3rd, 2009, 04:28 AM #2
    NooNoo
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    Which version of IE? Please post a hijackthis log.
    Never, ever approach a computer saying or even thinking "I will just do this quickly."
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  3. February 4th, 2009, 03:35 AM #3
    Mr_Miyagi
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    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 17:21:26, on 03/02/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Virgin Broadband\PCguard\Fws.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
    D:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
    C:\Program Files\Labtec\WebCam10\WebCam10.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    G:\Program Files\Calendarscope\cs.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe
    D:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    C:\Program Files\Virgin Broadband\PCguard\RPS.exe
    D:\Program Files\WinKey\WinKey.exe
    C:\Program Files\CoreTemp\Core Temp.exe
    D:\Program Files\Second Copy\SecCopy.exe
    C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
    C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    G:\Program Files\CDBurnerXP\NMSAccessU.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
    C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    C:\Program Files\Skype\Plugin Manager\skypePM.exe
    C:\Program Files\Windows Live\Mail\wlmail.exe
    C:\Program Files\Windows Live\Contacts\wlcomm.exe
    C:\WINDOWS\system32\SearchProtocolHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///I:/WEBSITE/New%20Homepage/homepage.htm
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R3 - URLSearchHook: DeviceVM Url Search Hook - {0063BF63-BFFF-4B8F-9D26-4267DF7F17DD} - C:\WINDOWS\system32\dvmurl.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
    O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - D:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\sw g.dll
    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - D:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Virgin Broadband\PCguard\ZkRunOnceR.exe"
    O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Labtec\WebCam10\WebCam10.exe" /hide
    O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    O4 - HKCU\..\Run: [Calendarscope] "G:\Program Files\Calendarscope\cs.exe"
    O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O4 - Startup: Core Temp.exe.lnk = C:\Program Files\CoreTemp\Core Temp.exe
    O4 - Startup: Second Copy 2000.lnk = D:\Program Files\Second Copy\SecCopy.exe
    O4 - Global Startup: Acrobat Assistant.lnk = D:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    O4 - Global Startup: Virgin Broadband PCguard.lnk = C:\Program Files\Virgin Broadband\PCguard\RPS.exe
    O4 - Global Startup: WinKey.lnk = D:\Program Files\WinKey\WinKey.exe
    O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    Mr Miyagi, by any other name... (is this sig short enough?)
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  4. February 4th, 2009, 03:35 AM #4
    Mr_Miyagi
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    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0FF3E97F-433D-11D2-B31A-00A0C9B135DB} (CoDetectDigitalRiver Class) - http://ebot.digitalriver.com/v2.0-do...ard3.0.4.3.cab
    O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} - http://www.cult3d.com/download/cult.cab
    O16 - DPF: {341FF14B-00CB-49F5-A427-A164DF1D5E1F} - http://musicstore.connect.com/XSL/mb...LStreaming.cab
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-24.cab
    O16 - DPF: {62E57FC5-1CCD-11D7-8344-00C1261173F0} - https://help.nochex.com/classifieds/csximage.cab
    O16 - DPF: {630F2610-7654-11D1-83E3-0080C71A8794} - https://www.ib.albb.co.uk/ebs/ie/gic.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1231520992336
    O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - http://h20270.www2.hp.com/ediags/gmn...tDetection.cab
    O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} - http://cid-6c660f2f303ee77e.spaces.l...d/MsnPUpld.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} - http://tools.ebayimg.com/eps/activex...l_v1-0-3-0.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{8D1074BB-BD49-43E4-BF7D-A542702E95CF}: NameServer = 85.255.112.39,85.255.112.40
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
    O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.39,85.255.112.40
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LVSrvLauncher - Labtec Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    O23 - Service: NMSAccessU - Unknown owner - G:\Program Files\CDBurnerXP\NMSAccessU.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    O23 - Service: Virgin Broadband PCguard Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
    O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

    --
    End of file - 13307 bytes
    Mr Miyagi, by any other name... (is this sig short enough?)
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  5. February 4th, 2009, 03:52 AM #5
    NooNoo
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    Nothing jumps out except you have two name server entries (see 017 entries)
    85.255.112.39
    org-name: UkrTeleGroup Ltd.
    address: UkrTeleGroup Ltd.
    address: Mechnikova 58/5 65029 Odessa

    Do you know who this is? If you don't fix these entries.
    Try again... if it still doesn't launch it is likely that one of the addons corrupted...
    Start, control panel, internet options, programs tab, manage addons button
    Disable all of the for the moment and try and start IE. If it starts, you get the nice boring job of turning on one addon at a time then launching internet explorer, closing internet explorer and turning on the next addon until you find the one that stops ie.
    Never, ever approach a computer saying or even thinking "I will just do this quickly."
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  6. February 6th, 2009, 05:14 AM #6
    Mr_Miyagi
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    how would i remove that ip?

    disabled all add-ons. it worked. reset IE to default settings. still works fine. a lot of the add-ons run without permission!

    cheers
    Mr Miyagi, by any other name... (is this sig short enough?)
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  7. February 6th, 2009, 05:19 AM #7
    NooNoo
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    Use Hijackthis to fix the ip entries and check the host file as well.
    Never, ever approach a computer saying or even thinking "I will just do this quickly."
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  8. February 6th, 2009, 08:32 AM #8
    CCT
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    You appear to be running an AV/AM suite from Virgin Broadband (PCguard) and also this;

    O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\ProgramFiles\CommonFiles\Authentium\AntiVirus\d vpapi.exe

    Normally it isn't good to run 2 AV's at the same time.
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  9. February 6th, 2009, 11:00 AM #9
    Ferrit
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    Go to add remove programs and remove all toolbars. I have seen this where a toolbar was at fault
    Gigabyte 990FXA-UD3
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  10. February 11th, 2009, 07:59 PM #10
    futuretech
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    Look in Internet options at the home page and reset it to something else, could be the home page calls a popup which closes the browser.
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