No Sound on Dell Optiplex GX260

**NetwrkPete23** · September 30th, 2009, 01:55 AM

Could use some help with this one very perplexing.....

Just recently did a fresh install of Windows XP Pro SP3
completed installation & did all of the Updates etc.
I then go to Dell & download all of the drivers & apps etc. that are part of what the machine came with, & recommended by Dell for this specific PC.

Dell Optiplex GX260
Intel P4 2.66 ghz processor
1GB RAM
160GB Hard drive
DVD-ROM/ CD-RW
Intel Integrated Video Card
Andrea Electronics Integrated Audio Card

I downloaded the entire pool of drivers from Dell support & even installed all of them as the install instructions recommended because they said that it was important the order that the drivers were installed in. So I did all of that rebooting as requested & the sound still did not work It installed a Sound MAX driver. Error I got was #1) Restoring original drivers back to windows, current drivers are missing or corrupted. Please insert Win XP Pro SP3 CD in drive & click Retry. After doing that then I got error #2) Error in re-installing original drivers, please reboot your PC & then reinstall the driver.
So I rebooted & then it came back up I did as the error said & I did a re-install, then got error #3) No ADI Codec installed.

Followed some instruction to remove the specific driver from C:\Windows\Inf\OEMn.inf & also pnf where n in representative of a number corresponding with the OEMn file that is for the Audio driver device & delete both the Inf. & Pnf files for that driver file
then reboot PC & came back up & ran the install again.
Still no sound.
I'm beginning to wonder if the Windows XP Pro CD is the problem but I'm not sure?

Could you please give me some insight with this.

**CCT** · September 30th, 2009, 06:58 AM

'Andrea Electronics Integrated Audio Card'

What is that? You are supposed to have an 'ADI 198X Integrated audio'.

http://support.dell.com/support/down...g=en&TabIndex=

Andrea Electronics appears to be external ; http://www.andreaelectronics.com/buy...esc/USB-SA.htm

**PBase001** · September 30th, 2009, 12:01 PM

What does Device Manager show?

**TrekCaptainUSA** · September 30th, 2009, 03:11 PM

It wouldn't be the XP Pro CD. That has no drivers except basic Windows drivers. The rest are downloaded for your specific hardware.

**NetwrkPete23** · September 30th, 2009, 11:28 PM

The link you referenced for the Audio driver is exactly the 1 I used. But it isn't wanting to work. I uninstalled everything that had anything to do with sound & then rebooted. Ran the install 1 more time & still nothing!!! It is really frustrating.

**CCT** · October 1st, 2009, 06:43 AM

Try this. Uninstall the audio driver (keep it on the comp but NOT installed).

Download and install this; http://support.microsoft.com/kb/888111/

Reboot and install the audio driver again and reboot.

I'd also like an Everest summary from you.

Download and run Everest Home (it is free):

http://www.filehippo.com/download_everest_home/

http://www.majorgeeks.com/download4181.html

http://www.softpedia.com/progDownloa...oad-16369.html

Once you download it, click on it and let it install and then run it from the icon on your desktop. Click on file, preferences, report and uncheck the 'include debug information in the report' box. People rarely want to see that stuff.

Click on the + sign beside 'Computer', then on 'Summary', then go to the VERY Top of the screen and click on 'report'.

Note: the 'Very Top' isn't one line down, it means what it says.

Cursor over 'quick report-summary' and then click on 'plain text' and then click on 'save to file' and change the 'save in' folder to 'Desktop' and then click 'Save'.

Clear all your open windows and on the Desktop click on that 'report.txt' icon - this will open it in a text editor (probably Notepad) and then copy and paste it to here.

NOTE: DO NOT POST ALL THE DEBUG stuff - please read and follow the directions given.