no start menu \ no icons

[theone50]

Please could someone help
have my uncles laptop advant xp home sp2
crashed when watching video after a reboot
laptop goes to desktop but there are no icons
or no start menu all i can do is ctlr-alt-del
and get task manager up is there a fix


thanks in advance

ps thanks again

[CCT]

When Task Manager comes up click on "new task" and type 'explorer.exe' (no quotes) and press enter. That should get you started again temporarilly.

Then, go here; http://www.kellys-korner-xp.com/xp_tweaks.htm

They have a wack of registry 'fixers' and other valuable stuff.

Scroll down to line 195 and click on the right hand side entry 'Restore Desktop Icons and Taskbar' - it will ask what to do (open, save, cancel) - save it to the default location Desktop.

Leave that site, look at your desktop and click the entry and let it fix the problem.

Reboot.

[theone50]

hi guys got all icons and start menu back
but now i have no keyboard or mouse
keyboard works put xp disc in drive
navigated to recovery console and done a chkdsk /p
any ideas



thankyou very much


ps cheers CCT

[CCT]

"i have no keyboard or mouse
keyboard works put xp disc in drive"

A paucity of information here - explain and describe, please.

eg, USB devices? How/why did you use the XP disk?

I will add that your original problem is malware related and may re-occur UNLESS you thoroughly clean your comp.

Avast, Malwarebytes, Spybot etc.

[theone50]

Hi CCT

Thank you for your help

i was going to use what you said in your reply about opening task manager
clicking on new task , type in explorer.exe ect:
but turning on the laptop it came to desktop and where as before i could use
the keyboard & mouse this time i could not.
so i restarted the lapy with xp disc in it, went to recovery and typed in chkdsk /p
and then rebooted. it came to desktop with all icons , and start menu but no use of the keyboard or mouse i have got malwarebytes but cant run it
cause of key/mouse there is no USB devices what else can i do

Once again CCT many many thanks

[theone50]

Sorry if you could not make any sense of my earlier post
i will try to make them a bit easier to understand


This is my uncles laptop ,but if it was mine i would do a fresh install
as this machine is more than likely infected.
i would have a go at cleaning it, if i can get the keyboard & mouse working

Thanks Theone

[CCT]

What SP is the disk you are using?

If SP2 or later, I would suggest a Repair Install - you will not lose any data BUT may lose some programme capability (add-ons, not XP).

You will also have to add any updates (SP3 if you only have a SP2 disk, and any recent security items.

THEN, get some AV and use it.

http://www.michaelstevenstech.com/XPrepairinstall.htm

[theone50]

Thanks CCT

I have taken your advice and done a repair
Its got sp2 on the the disk , i will do all updates
and i have got norton 360 to go on.


full respect for helping me out

thanks Theone