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March 29th, 2012, 09:08 AM
#1
update failure KB 911895
+I recently had to replace my cordless mouse, and when I replaced it with another cordless mouse the comp said "new hardware detected, New hardware installed , new hardware is ready to use". However, after I restarted my Comp. A screen popped up
"Welcome to the new found Hardware wizard."
And when I click the install hard ware automatically, it searches and finds an update
" HID non user input data filter (KB 911895)" which it tries to instal and then reports
" an error incurred during installation, a fatal error incurred during installation"
And then "your new device may not work properly."
In checking the "review your update history", I noticed that thissame update had failed to install multiple (many) times. How can I fix this problem. I
I run "AVG internet security" and wonder if perhaps my firewall could have an effect.
I tried replacing the mouse with several others, with the same result.
My mouse seems to work okay.
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