Hello, and thanks in advance for any advice in this matter.
Computer "x" will not print successfully to the customer's printer or to one of ours (test pages get cut off, communication probs, etc.). The customer's printer does work tho, with my tech machine.
The Parallel port is not the problem, as it has passed Troubleshooter loopbacks, but I also disabled it and and tried an add-in card just to be sure, with the same results-- she just doesn't want to print.
I tried an overlay, to no avail (but that never works anyway, does it?). Anyhow the customer reports that it was working at one time so I am totally thinking WindoWs here.
I would like to avoid a format c: scenario, so the point of my post; provided you have not fallen asleep by now is this:

What about removing and reintroducing/reinstalling those possibly corrupted/jacked-up windows files in charge if printing? Can this be done expiditiously and simply? Opinions? Experience?

So thanks again for your time and any assistance...