Well a customer brought in a ctx laptop a few days ago, because he changed his password, and forgot it! After three attempts the systems locks down. I am the 3rd tech to work on it in this city and the others told him to contact CTX. Well that is a joke, since I have already tried with no luck. I removed the bios chip for 24 hours, still held setting, i also tried to shorting the battery---nothing. Any idea on how to reset this password?? I really hate to blow the guy off like everyone else?? Thanks